Alpenhotel Fleurs de Zermatt is a hipster hotel in City Centre in Zermatt. This place has 199 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
A wonderful hotel with great rooms and facilities. the location is nice enough for ski and walk around the town and the vistas from some of the rooms are truly nice.
Breakfast is also a big plus.
Great hotel, with a lovely smiming pool (really warm, with half of it outside), spacious room with great view (fleur junior suite), attention to details and very clean. As a family with baby twins we though it was perfectly suited.
Definitely the best hotel breakafast I ever had! Amazing choice, wether you are vegan or meat lover you will find for yourself more than enough! The room was nice and cosy and the swimming pool was great, with loads of buttons tu push :)
Mixed feelings about the hotel.
There are many positives: hotel is very clean, rooms are beautiful, breakfast was fantastic, service staff in the breakfast were exceptional. Spa is a wonderful way to relax after a day skiing. I really appreciated being able to shower after a day skiing and before we boarded the train home.
Some negatives: bedding was initially awful. My pillow was like a partially inflated enormous balloon, there is also plastic just under the sheets (for hygienic reasons-understood which is good) which made for a very uncomfortable sweaty nights sleep. The next morning the housekeeping staff rectified this with a top-mattress and other pillows. This helped enormously.
I asked myself if I would stay again at this hotel, the answer is no. Prices are at a premium level, but service/atmosphere is not. Initial welcome was non-existent, on departure the same. I think the staff lack a hospitality mindset. Similar hotels e.g. the Alpenhof offer a warmer atmosphere and an overall better experience.
To be clear the hotel is close to good, and with some tweaks with service/staff attitude it would be excellent.
I can say the same as the other reviews. Staff ist cold and unpleasant at the desk. They do not allow you to get the room earlier or use the pool after the 11 o’clock checkout. No food on the room or they give you a fine of CHF 500. The spoiled our whole weekend with their bad service.
The management and staff don’t care about the customer. You’ll find a better hotel with better service in Zermatt.
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