Palacete Chafariz d'El Rei is a hipster hotel in Alfama in Lisbon. This place has 141 reviews and an average rating of 4.6 of 5. This is a great rating.
10+ images
Reviews from visitors:
No words needs to explain. One of a kind private luxury property experience. Breakfast made with love. SUPER !!! kind, sincere and friendly staff. I will come back here again without any doubt when I'm in Lisbon.
A unique and special spoot in Lisbon ❤️
Rustic Palace with hotel and apartment for rent behind it.
Unique place to stay. Never seen something like that. Highly recommended if you want to live Lisbon. This is a place where you will feel the history and the vibe from the 1900
My wife and I stayed at the Palacete for 3 nights in late September 2018. On our last night, the ceiling in our room collapsed on us in the dead of night, causing serious injury to my wife. I narrowly escaped serious injury, perhaps death when a large piece of the plaster missed my head by mere centimeters. The collapse was followed by paramedics taking us to the hospital where we spent the evening in emergency. We were able to recover enough to make the flight home the next day. In the ensuing confusion and the mess in our suite, some personal articles of value were lost in the rubble as we were forced to leave quickly in case of further ceiling collapse.
Since that time, the hotel has admitted to full responsibility for the event.
The hotel contacted their insurance company who advised they would fully investigate our personal property losses, medical costs and non property claim. To this date, 5 months have passed and no progress has been made other than 'we continue to investigate'. Neither the hotel or the insurance company have reimbursed us for any of the above claim. We are extremely disappointed in both the hotel and the insurance company as we continue to wait and experience delay after delay in resolving this. We are also disappointed that our memories of a vacation in beautiful Portugal are marred by the ceiling collapse in the Sophia Room.
At the time of the incident, we had advised the Palacete that we would not post on any social media as we viewed this as an unfortunate accident and they thanked us and advised us that this would be handled quickly and a top priority for the hotel and their goodwill.
With no resolution in sight, we are reluctantly posting this negative review of the Palacete Chafariz d'El Rei.
Address: Tv. do Chafariz de El-Rei 6, 1100-140 Lisboa Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
10+
10+
10+