SWISS ALPINE HOTEL ALLALIN is a hipster hotel in City Centre in Zermatt. This place has 129 reviews and an average rating of 4.4 of 5. This is a very good rating.
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Reviews from visitors:
The hotel was nice but we were charged for something we weren't told before. We arrived and were told that they had a spa and that if we wanted to use the jacuzzi of the hotel, we should let them know in advance. The next day, we said we wanted to do it and they confirmed we could use it. To our surprise, when the bill arrived we had to pay CHF 40 to use the bathtub, and we told the reception that we were not informed about this (in the check in, nor by the person who booked it, nor anywhere in the room there was this info). She just shrugged and said "it's a paid service". We were really disappointed as we wouldn't use it for this price, specially when there were 4 saunas that were free.
Additionally, our train was late and we didn't make it to our dinner reservation on the day we arrived and even though I wrote an email explaining the situation, the receptionist made us feel really bad about it, even though it was not our fault.
Cute hotel. Great view of the Matterhorn from out bed. When the clouds part anyways. The staff are friendly and all a little quirky. They made us laugh (behind their backs of course).
The breakfast is terrific.
A warm welcome, most friendly staff, relaxing small spa area and a perfect view on the Matterhorn each morning made this stay at Allalin perfect. This is the place I will consider again when in Zermatt!
We loved it from the moment we arrived! The staff has gone out of there way to make every guests experience unique and memorable. The hotel itself is beautiful. From the wood carved walls and ceilings, to the amazing views from the balcony overlooking the village with Matterhorn peak in the backdrop. Highly recommended and will be back!
Thanks to the hotels welcoming staff our stay in Zermatt was wonderful! The hotel itself is very spacious and has some great rooms with beautiful views. Big and luxury rooms indeed. We enjoyed the wellness facilities as well!
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