Casa de Isabella is a hipster hotel in Centro Historico in Santa Marta. This place has 115 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
Nice rooftop
We had a nice, affordable stay. We stayed in their upstairs penthouse one night and the ground floor for a night. Both rooms suffered a shortage of hot water (like four minutes and then cold but not frigid), which always loses a star for us in the review. The private pool in the penthouse was quite nice! The staff was friendly and helpful and accommodating. The breakfast offered a nice selection as well.
There is one primary job of a hotel, not twenty or fifty things you need to do but just one; provide your guests a great night of sleep. Casa Isabella, despite the pretty building and nice staff failed on this point dramatically!
We arrived at the hotel, checked in, then went for a walk and for dinner. The following day (today) we had a flight at 9am, which meant we had to be to bed early and awake early. The one problem? Last night was the night they celebrated Halloween. That meant that the entire city was celebrating. While that's fine, the hotel knew in advance that the place just next door was hosting a party. Armed with this information the hotel did nothing to inform the guests or to provide lodging at their other location in Santa Marta.
For us we were on the bottom floor in room #3 and could not get any rest till 5am - the music was that loud and bass that strong. We then had a 7am wake-up and are now waiting for our 10pm flight feeling absolutely exhausted and unhappy.
I don't like to give a bad review but in this case the hotel failed on their one and only job. I've now got 20 more hours till I get home and have work first thing in the morning. Thank you!!
This was overall a nice place to stay. Rooms were nicely decorated and clean, and beds were comfortable. The staff was friendly and accommodating. However, of the three showers we took, only one had hot water.
Rustic and luxe, this hotel is the perfect fusion of classic and modern. The suite with the private rooftop mini-pool and panoramic views of Santa Marta’s mountains and beaches is absolutely jaw-dropping. The staff is extremely helpful and tolerant of someone like me with weak Spanish speaking skills.
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