Casa Mía Boutique Hotel is a hipster hotel in Centro Historico in Santa Marta. This place has 93 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
Very nice hotel in central area. Value for money is right on. Stay here comfortably. Breakfast is made fresh. Staff including the front desk people were polite and attentive.
Great location, comfortable beds, clean rooms, nice pool. The women working in the kitchen were the sweetest and the best staff interactions we had— they were extremely welcoming and made us feel like family every day at breakfast.
However the man at the front desk (in the morning) with the slightly slicked back longer brown hair had absolutely unacceptable behavior. Upon arriving, my friend and I began to take our luggage as he clearly did NOT look like he wanted to help us. From there his attitude kept getting worse— we would have a question and he met with an eye roll. God forbid he took the time to look up a taxi for my friend and I. When we were getting ready to leave, I mentioned that we may have left the key in the room because I could t find it in my bag, implying that he should check before we check out(to avoid fees). My friend mentioned that he looked at her when I said that and rolled his eyes; as IF he didn’t have to do his job. We were beyond polite to this man and he gave us nothing but attitude.
I have been to 19 countries and have stayed at various hostels, hotels, and apartments. This is by far the WORST service I’ve ever had from a front desk person who is supposed to be cordial, especially if we were nothing but.
I am shocked at this man working in the hospitality industry and he is very unwelcoming and sour person. I hope this hotel gets it together and provide some kind of training for him on how to interact with and treat people because this was not it. In addition to everything that happened he did not even offer to help us with our bags when we left and a different male guest in the lobby offered instead looking shocked at his behavior. How sad the other guests are more willing to do this work than a paid employee.
I have not been yet ... They do not answer their mail...I have paid in advance and I need to get my money back as the hotel closed due to Covid-19. I hope they honor their commitements.
Everyone was excellent. All staff were very helpful. Clean small hotel. I would definitely come back to this hotel if I ever visit santa marta again. Well worth it, close to all. Neighborhood feels safer too. Muchas gracias!
A lovely little boutique Hotel in the dead center of the old Town of Santa Marta.Very clean and quiet and friendly people working there. All in all a fine experience
Address: Cl. 20 #3-60, Santa Marta, Magdalena Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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