SLS South Beach Miami is a hipster hotel in Miami. This place has 1209 reviews and an average rating of 4.2 of 5. This is a good rating.
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Reviews from visitors:
We were worried about the curfew during Spring Break, but SLS was so fun and entertaining. Our server at the pool, Ladonna, was amazing! Her personality, her service and her vibes were just above and beyond. Jennifer was also amazing and very attentive. Glad we were here during the curfew and still managed to have a great time.
Overpriced (even for Miami) and not a four star experience. If you want to pay a premium to be uncomfortable while hanging out with party animals, do I have the place for you! Service was middling. We had to ask to get our room serviced. They didn’t replace our coffee pods. They never brought more towels when we called. The shower is nice and toiletries smell nice, but their “pool parties” are like a booze cruise on land. They say if it’s too loud you’re too old, well I guess I’m too old. If you want a shred of relaxing vibes you’re better off staying elsewhere. But if you’re in Miami to party, then this is the place for you. Bring all your loud obnoxious friends!
Friendly front desk service. Rooms are a touch small but nicely decorated including ceiling mirrors for those that enjoy them. Nice modern bathrooms. Great outdoor dining options. Fantastic SOBE people watching. Valet is $26 for 6 hrs, around $48 overnight.
The price is a little more expensive... Miami is expensive! Lots of young people staying at the SLS.
The weather was not the best and we didn’t take advantage of the ‘resort’.
I recommend it up to 50 years of age. I think next time I go somewhere where are more mature people hang out. It is super fun if you are in your twenties and thirties and you want to party!
Good center location on Miami Beach!
I recently paid nearly twice the normal rate here to book what I was told was an “Oceanfront Suite” with “sweeping ocean views.” As you can see from the pictures, just about the only view from my window was of the hotel’s rusty roof. When I spoke to Mel the front desk manager about this, he told me that the best he could do is wave the resort fee. I explained to him that I would have never booked the room had I known it didn’t actually have a view of the ocean as promised. He immediately became very rude and told me to “deal with it”. I disregarded his impolite tone and politely asked if I could at least have a late checkout as my flight wasn’t until the afternoon and he said that the best he could do was 12pm (as opposed to 11am). I asked if I could pay for later or extend the room and he said that they were at “100% capacity” and “even if I gave him a thousand dollars” I couldn’t extend my stay. I said okay and left only to look online to see there were in fact MANY rooms available from different sites. I then called the hotel directly and was told that yes, there were many rooms available. I walked back in and informed Mel that the hotel was telling me they were definitely not at capacity and there were many rooms available. I politely asked why he would lie to me when I was simply trying to pay to extend my stay. He then got angry and told me that my checkout time was back to 11am and if I tried to book another room he would “refuse the booking”! I said “you would turn down revenue for the hotel to be spiteful and petty?” And he just smiled and waved at me. I said “sir there is no reason to behave this way and there was no reason to lie to me about the hotel’s occupancy”. At which point he began to become more rude and insulting, embarrassing me on my vacation and creating a scene. I can honestly say I have never experienced such poor customer service from a hotel before, such a complete lack of respect for a customer. I have been staying at SLS properties for years and almost always have a great experience, but this will be my last time ever staying at one of their properties.
Address: 1701 Collins Ave Miami Beach, Miami Beach, FL 33139 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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