Boutique Chiado Apartments & Suites is a hipster hotel in Bairro Alto in Lisbon. This place has 28 reviews and an average rating of 4.7 of 5. This is a superb rating!
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Reviews from visitors:
Perfect little boutique hotel in the heart of Lisbon. Quiet and spacious rooms. Recommended.
What can I say, everything was perfect! The room, maintenance and care. Water and coffee were replenished every day. Neat location, close to public transport and shops. Reception staff very friendly. We were perfectly advised by Rachel, thanks for that!
Such a great boutique apartments and suites. Very clean and nice design, feeling like home. Perfect location, near everything and lots of fun around. Reception is so friendly and helpful. Especially good values for money. I would highly recommend you stay in this hotel.
We were extremely disappointed by the management of this hotel. We had booked a 3-night stay with them. Unfortunately, we had to cancel our trip due to a medical emergency 3 days before arrival (I was hospitalized for 2 days and advised not to travel). Knowing we no longer benefited of free cancellation, we called the hotel, as soon as we found out that we were no longer able to travel, and informed them of our situation. We also immediately cancelled our booking in order to free up the room for them. We sent them the medical report for proof and asked, if they managed to re-sell our room in time for the 3 nights we cancelled, if they could reimburse us for the booking. After all, if the room was sold, the hotel would not be incurring any losses. They eventually informed us that they had successfully re-booked our room, but that they would not be returning any money, therefore profiting on our unfortunate situation. We do realize we no longer had free cancellation, but in extreme cases, which can be proven, we expected a little more consideration from the hotel management. We then asked if they could, considering they would be keeping our money, issue a voucher for us for 3 nights for the future, which they blatantly denied. They’re keeping our money, and that’s that. They did, however, had the nerve to tell us: “if you ever come to Portugal, please do come stay with us”. I hope they do learn a thing or two in terms of customer acquisition and customer retention, because they’re a joke! Said that, we strongly advise fellow travelers to not book with them, because of their utter greediness and lack of consideration for clients.
Please be warned that if you book through a third party, it might not get the check in information necessary. Me and another couple did not retrieve the key code to get inside so I had to wait until someone opened the door. Even if on the booking third-party site it says that the front desk is open 24 hours, it’s not.
I ended up just waiting with my things to get inside and wasting time to reach the booking staff. Nice location but I was surprised but with this price didn’t even have water on the bedside!
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