Just arrived home from a long weekend stay over the Valentine's Day weekend. I was so looking forward to staying at Couran Cove! I had heard such good things about it.
Okay, things I couldn't fault... the rooms were well looked after, and spacious, overlooking the lagoon. Well, the bathroom amenities could have been better stocked.
Resort staff are shamefully undersupported, you could see how exhausted and run-off-their-feet they were, trying to look after a full weekend of guests with only a handful of staff to tend to their needs.
I can understand the pandemic has influenced recruitment and employment in the tourism industry, but the lack of support they received reflected badly on how they were able to look after guests who had paid GOOD money to stay here.
In turn, this shows how drastic the owners and managers of Couran Cove need to change things to improve the quality and reputation of this resort. It cannot continue the way it has... being told at a 4 star restaurant, (on a couple of occasions) that they have, "run out of food" is NOT acceptable!
Equipment for the kids was run down and neglected, and posed a serious safety risk to children. If I were the owner/s I would be VERY embarrassed to see the state of some of the facilities. We did enjoy the pool though, our singular past-time we enjoyed.
I would like to see a response from the owners detailing how they plan to ensure the maintenance of the property and the care of their staff will be improved in such a way that reflects the high cost of a reservation for a holiday which is meant to be filled with good memories and with the promise of a return visit! In its current state, I will not be returning.
10+