Hotel Palazzo Grillo is a hipster hotel in Genoa Historical Centre in Genoa. This place has 208 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
I travel a lot for work and pleasure and I struggle to think of a hotel I've stayed at with better value.
The location is fantastic, LOVED the design- breathtaking centuries old lobby with modern yet comfortable rooms. However, the staff was the best of all. They did everything they possibly could to make my stay comfortable, enjoyable and easy. Before I arrived they provided excellent directions to the hotel and throughout my stay they were incredibly responsive on Whatsapp. In their shoes, I would have considered myself a bit high maintenance- asking for help with quite a few things- but as they excel in hospitality, they seemed to enjoy helping me. I am very grateful.
To answer a few other comments about the hotel, my AC worked perfectly, my room was quiet (and I am a very light sleeper). The bed was comfy, there were numerous outlets. I went alone and felt safe walking back in the surrounding street at night. Driving in Genova for the first time, alone, is confusing but that is not the hotel's fault- they do everything they can to help. My impression was either they've adjusted things from complaints AND/OR the people who complained missed things (for example, the AC totally works when the windows are shut. It's ridiculous for the AC to work with windows open). I fully agree with the feedback about breakfast- it is delicious and international and served with love. It's also a very smart, customer-centric solution to COVID and other hotels would do well to copy their model. I'm probably relatively conservative/concerned about COVID safety and I felt absolutely safe with the measures in the hotel.
They care, it's a beautiful hotel and perfect location. I would definitely stay here again and recommend it to others. My NPS is 10.
One tip for others, I was super confused finding the parking lot- again, not their fault. I ended up in Marina Park that was probably the same price/better as their discount, not right by the port but a 10- 15 Eur taxi to the hotel.
Thanks again for an awesome stay!
Very nice place. I highly recommend it.
The rooms are clean and comfortable. Beautiful design combining modern design in the rooms with a beautiful traditional reception. The breakfast is good although reduced to 4 choices due to covid crisis.
The area is safe, without traffic hence silent.
The service is as expected. No issues at all.
They offer transfer to the parking.
Fantastic hotel with extremely friendly staff and wonderful rooms. They even lent us their personal bikes for a tour! We spent a fantastic time in this beautiful town with whalewatching, hiking in the hills and exploring the coast.
This Hotel is amazing and the decor is magnificent art. It's in a very central location to explore. The staff were very helpful and friendly. The breakfast was out of this world . Thank you we will definitely stay again.
Nice room, but no Conditioner during the night. No go - 33 degrees in Room.
Apart from that I can’t recommend that hotel.
Address: Piazza delle Vigne, 4, 16123 Genova GE Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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