Hotel Friends is a hipster hotel in Stadtmitte in Düsseldorf. This place has 436 reviews and an average rating of 4.4 of 5. This is a very good rating.
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Reviews from visitors:
The staff was super friendly!! The Hotel was super cleaned and followed all the security measures due to the pandemic. After making the booking, I have requested to stay at the Harry Potter room and I received a confirmation very fast.
The room, as well as the Hotel, are super fun!!! The decoration is beautiful, the bar has boarding games, which made our stay even nicer.
Booked two hours before on a 34 degree day, when we arrived at the hotel the reception was quite curt with us but who can blame them working in this heat. When we got to our (expensive) room, we noticed it was hotter than the temperature outside, not clean and definitely not a condition you would expect visitors of a 4 star hotel to stay in. We went down to reception to inquire about a possible refund or another room which we could stay in, we were told that there was no refund and we could either leave or stay in the room at the temperature it is. I loved the way the hotel was decorated and the idea behind it, however was sorely dissapointed with the customer service and state of rooms.
Nice personnel, and awesome room. Breakfast was good, the classic German hotel breakfast basically.
The hotel seemed more like a hostel than a hotel. Not what you’d expect from a 4 star. The rooms were at least 35c, hotter than the outside temperature. Only after check out did the receptionist tell us that we could’ve gotten a fan from her colleague the night before, but this was never offered to us. Even after we complained about the heat and requested a refund. Beds were really hard. Room was clean. Overall one of the worst nights I’ve had in a long time.
We booked this hotel because of the high rating, the nice looking pictures and its supposedly good location. When we got there we found it was in a bizarre area of the city. We were willing to give it a try because it looked really trendy from the photos.. but when we walked in, we found what was a dark and dirty place that smelled like a mixture between dust, mould and mothballs. When we saw the room with dark walls and no air conditioning for the August heat we were skeptical, but its when we set eyes on the carpet that we were shocked. I have severe asthma and it would have been impossible for me to sleep in such a dusty, unventilated room with no air movement or clean air whatsoever. We went down to the reception desk where we were told that we could not get our money back even though we were not going to stay there and we had made our booking just half an hour prior (we still had our bags in the car). It's shocking that for health reasons I had to lose money to a dirty hotel that tricks its customers with fake ratings and fakely lit pictures. I am very into small charming hotels with something different, but it is paramount for me and most people I know, that a hotel is clean and sanitary (at least that it looks it). So do not be fooled by this "cool" hotel, they don't care about cleanness or its customers one bit. Be warned.
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