Loop Hotel Vilnius is a hipster hotel in Naujininkai in Vilnius. This place has 496 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
Nice hotel, good quality service except breakfast which should contain better food in 4star hotel
Staying in this hotel was a very, very disappointing experience.
First of all when arriving late at night no one explained how to open the barrier to park the car, I had to call hotel admin via booking contact info. Hotel admin couldn’t solve the problem and asked me to call a phone number “indicated in the barrier...”. After calling that number barrier finally opens...
At check-in, receptionist English skills were poor, it took this employee a long time to process the check in. Receptionist had problems explaining pretty much everything. She tried hard asking for car license plates... after providing this information she also wanted a credit card number which wasn’t asked in advance before checking in. She also didn’t clarify the booking wasn’t paid. She didn’t explain any of the hotel services and facilities, what would be opened or closed due to Covid restrictions. Receptionist didn’t explain how breakfast would be served and what was possible to do and not to do in the hotel.
In summary, Soviet Union customer service style where customers are treated like a problem and in a disrespectful and condescending manner.
At the time of check out it happens that the hotel doesn’t accept American Express cards, yes a hotel chain of this caliber doesn’t accept Amex cards, felt like I was still in Soviet Union where western services and financial products weren’t accepted...
When explaining to the receptionist that I can only pay with Amex card bc I’m im business trip she didn’t know what to do, I had to ask receptionist to call manager to sort out problem. After calling hotel admin a couple times, hotel admin didn’t answer (while experiencing such incompetence by Loop Hotel staff I was in urgency to leave, hotel receptionist didn’t care about this and kept insisting about payment).
During discussion about payment another customer was waiting who exchanged communication with receptionist, both receptionist and customer laughed about situation; a compete and utterly lack of respect from receptionist. Such receptionist should be fired.
Booking.con should delist this hotel from its platform!
Good COVID-19 measures, very good breakfast and friendly service. Fantastic value for money and walking distance from the airport.
very nice hotel so friendly staff
Pleasant hotel with friendly and welcoming staff. Reasonably priced too I should add (not used to these prices as I'm from London), especially the food in the local restaurant.
Address: Dariaus ir Girėno g. 21, Vilnius 02189 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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