Little Gem Charm Hotel is a hipster hotel in La Veleta in Tulum. This place has 22 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
Hotel itself is beautiful and the rooms are wonderful but too many issues occurred while we were staying there and we believe the staff were not honest.
First we rented all the rooms of the hotel for our group because we wanted to come back to the hotel and chill at the pool after everything closed early. The first night we got a noise complaint (from who, keep in mind because we have the entire hotel) and was told me can't have any music outside by the pool area for the remainder of the trip. We found this REALLY strange as the hotel staff told us where we could purchase a large Bluetooth speaker and even took the money and went to pick it up for us. So that was a burden on our entire trip starting on day 1.
Then the next day when went out of the hotel and 3 separate individuals all had money and watches stolen out of their rooms. There were located inside of their luggage. All of the rooms were locked so the only people who had access were the staff/cleaning people of the hotel. The rooms were cleaned so we knew someone from the hotel was in the room but they took no accountability and didn't want to report anything to the police. They were never called for the thief.
When checking out the hotel staff was trying to nickle and dime us claiming that we broke things that were already broken when we arrived and charge us for them. All minor things like the pool chair (which was poorly assembled and the pop in legs feels off when someone sat on them) or a small crack in the bottom of the large minor that was like that when checking in.
The entire experience was horrible and I would never consider staying here again
Great cute hotel with awesome staff and guests. Got to meet some real cool people while I stayed there. Nester was a great help in getting situated and helping us find our way through Tulum.
Loved staying at Little Gem and loved the neighborhood of La Veleta. Everyone at the front desk was super helpful and friendly. The neighborhood is developing and mostly residential but it’s close to the center of town (10 min walk) and there are several nice restaurants nearby.
We came as a group and rented out all of their rooms and paid in advance. 3 different people watches were stolen that didn't know each other also money was stolen. The staff was not helpful and also they told us not to play music even at a low level. I would definitely recommend not to stay here or any of their othe Xasa Santiago is their property. DO NOT U REPEAT DO JOT STAY GERE. THEY JUST SIMPLY SAID THEIR STAFF DIDN'T STEAL OUR WATCHES OR MONEY. Not cool.
More like lost gem, it is so far it is not even on the Tulum map!
The hotel is nice, but is far from the beach! Google tells you that it only takes 30min with the bike, well if you wanna go to a nice beachclub be aware that will take 1.5h on the bike each way! The car doesn’t change this situation because of the crazy traffic at the beach road! I would not stay in this area again!
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