Aloft Tulum is a hipster hotel in Zama in Tulum. This place has 17 reviews and an average rating of 4.1 of 5. This is a good rating.
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Reviews from visitors:
Beautiful Property Let Down By Employees
I have to say that this is one of the best Aloft hotels that I have visited when it comes to the public space and facilities.
Everything starts to fail, however, when you try to engage with the employees.
I requested some items, including a water kettle, using the integrated chat on the Marriott app that was never acted upon. The front desk apologized 13 hours later and blamed the service laps because they are a new hotel.
Went to have a breakfast, but wanted to have a chat with the Manager on Duty regarding the issues and asked one of the restaurant employees to page one. Nobody ever arrived.
I called the front desk from my cell but nobody picked up the call.
An hour later, went there and wanted to have a word with the General Manager. The lady working on the front desk claimed that she doesn't know who is the GM of the hotel that I find very difficult to believe.
At this point, I decided to leave day early.
At the time of checking out, the hotel claimed that they don't have to and won't accept Marriott Electronic Gift cards because they are a franchised property that is in direct violation of their agreement with the brand and Marriott.
Marriott and the owner have not spend enough time to train the employees with the required procedures when it comes to communicate with the guest and operate an Aloft-hotel, which is one of Marriott's many brands.
Great comfort and quality stay. Thank you to the restaurant staff as well as front desk staff including Ana. It’s a brand new hotel with great rooftop. Don’t expect beach views here, but expect comfort and cleanliness! The one thing is the breakfast menu is not in English on the QR code.
Brand new hotel. Everything is running perfect. Staff is great and helpful. The room and everithing is sparkling clean. The bed and the shower are very good. I definitely liked this place!
Excellent service (goes way beyond expected), great facilities in general and rooftop pool area is simply amazing. Location's good, too
If you are coming with siblings, parents, or friends you shouldn't stay at this hotel; reason being is that there is no privacy between the room entrance and shower because there's no wall or door for separation. Other than that staff is friendly and hotel looks nice.
Address: Av. Coba Sur Mz 5 Lt 1 Smz 1 Region 14, 77760 Tulum, Q.R. Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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