La Cour des Consuls Hôtel & Spa Toulouse - MGallery
Hipster Hotel | Toulouse
La Cour des Consuls Hôtel & Spa Toulouse - MGallery is a hipster hotel in Capitole in Toulouse. This place has 354 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
I would say this is an average hotel. For the price and being a Mgallery hotel was expecting much more. The best thing about it, it’s the staff.
Despite nice prior experiences with MGallery hotels, this stay was an accumulation of issues. There were 7 of us across 2 double rooms and a suite (so-called "Memorable"). No upgrade or quiet room locations despite all of us being Platinum/Gold members of the reward program. One of the room was not ready until 7pm. Not enough towels in the suite. No response from the hotel desk when we called from the room. Had to get the door cards redone twice to get all of them working. We had to ask the toilets to be cleaned on arrival - even the door was dirty on the inside. Yuck. Beware that there is no separation in the suite - everyone enjoys everyone's shower, although there is a trace of curtain rails that was once there (but not anymore). The exterior marble of the bathtub is broken, so water leakage all over. And in one of the room, the full shower wall was coming apart and maintenance had to be called in. At breakfast, the buffet was empty at 9:15am (supposed to end at 10am only) and you had to wait 15 minutes for a table of 4. Next day we ordered in the room instead but they forgot the bread. Still no response on the phone so we had to call in via mobile on the exterior landline of the hotel to get a response. So many things to improve!...
Room and some aspects of service are average. Room was not as described when I booked. Price is high. Manager did his best to help. Some facilities are very nice such as Steam room and courtyard for evening cocktails.
Fantastic place! Super nice, friendly and comfortable. Highly recommend.
Fabulous hotel in a great location.
The staff at the reception desk were super helpful and couldn't do enough for us.
I have to mention that the air conditioning in the rooms is not what you might expect and we stayed in March, we had to call the desk numerous times to adjust the temp as the panel in the room did not appear to work. It could be very warm in Summer.
However, that gripe aside this hotel was a really nice oasis in a beautiful city.
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