Shangri-La Hotel Toronto is a hipster hotel in Downtown Toronto in Toronto. This place has 2420 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
We had a really great time during our stay. The service was exceptional and all of the little details were very much appreciated. First of all, our room was upgraded which we were very excited about. We ended up spending most of our time in the little sitting area so that was a huge bonus. The Valentine dessert that was brought to our room upon arrival was also a fantastic surprise. Thank you so much to all of the staff at the Shangri-La for making our stay very memorable despite all of the current regulations that are in place. It was an awesome escape and we will definitely be back.
Everything was amazing, especially the staff. The only constructive criticism I would offer is perhaps a greater attention to detail is required regarding the room. For example, the shears in my room didn't close, the scale was out of battery, and the desk was slightly broken. These small things can somewhat detract from a stay. But I did inform the front desk and they took every step possible to make up for it and even offered to have it repaired immediately. Other than that everything was fabulous, especially Andrew at reception.
Amazing hotel with very polite and thoughtful staff. They were very prompt when we had any requests and made us feel very welcome. The room was beautifully decorated and clean! Can't wait to come back!
Decided to treat my boyfriend and I to a little staycation here. The room was very mediocre and small. Was expecting a much nicer room. Also, our coffee machine broke and spilled water everywhere. We were only staying here for one night and decided it wasn't worth the bother to get someone to fix it. Room service for dinner and breakfast were also just decent. We just expected more since it has such a high rating and price point. The only plus was the lady at the front desk. She was super nice.
I have to say if you’re looking at staying at a top hotel in Toronto this is the place I recommend the most. I’ve travelled around the world in many Luxury hotels and this hotel is second to none. The hotel manager Andrew Muddiman was exceptionally good at addressing a small issue with absolute class and professionalism and that type of quality service earns lifelong loyalty.
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