Windsor Arms Hotel is a hipster hotel in Bloor-Yorkville in Toronto. This place has 958 reviews and an average rating of 3.9 of 5. This is a rather good rating.
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Reviews from visitors:
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Miss going for High Tea but so happy that they made Tea at Home. Such a great idea. So well done. Can't wait to have tea again in the tea room!
Miss going for High Tea but so happy that they made Tea at Home. Such a great idea. So well done. Can't wait to have tea again in the tea room!
The Windsor Arms is truly one of the most beautiful spots in Toronto. It’s regal decor is unlike anything I have ever seen and I knew I wanted to get married there within the first few minutes of our tour.
My wedding was the best day of my life. The Windsor Arm’s food is delicious, our wedding suite was beautiful and the entire evening moved very smoothly. In our suite, The Windsor Arms treated us with champagne, desserts I recognized from their high tea menu and a personal note hand-written by our account rep.
However, working with the Windsor Arms was stressful in the month leading up to our wedding - there were a number of miscommunications and misunderstandings with the Windsor Arms which resulted in heated conversations and ultimately, additional fees that I wish we were informed about sooner. Additionally, I met with the venue owner in person 10 days before our wedding. He was rude, critical of the requests my wedding coordinator had made and brushed aside my concerns. I left the meeting in tears feeling disrespected and bullied.
Ultimately, everything worked. However, the short comings of the client service cannot go unmentioned.
Rude old front desk guy has no manners when dealing with a customer . He needs to be replaced and would not be coming back
Terrible experience. I booked a facial which started roughly with 1/2 hr of delay. Also, there was crazy loud noise inside the spa - not the ideal environment. It happens that half the spa was booked for a female group of friends to celebrate a bday (yes a party inside a spa - they were celebrating like it was a bar) indeed it was so loud that I had to interrupt my facial and ask for a quieter environment. My point: you can't sacrifice the experience of a customer which if paying $$$ just because you didn't want to loose a large female group's business. You go to a spa precisely to relax.
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