NH Collection Taormina is a hipster hotel in City Centre in Taormina. This place has 484 reviews and an average rating of 4.7 of 5. This is a superb rating!
10+ images
Reviews from visitors:
Unfortunately only an okay from me on this hotel. The hotel does not feel like a 5star at all. There are some maintenance and cleaning issues in the room and the Service is just okay (and sometimes worse). If some employees are making an effort, it’s just not enough to make up for the rest.
We booked ourselves into a presidential suite to have a great final weekend for our vacation but are not getting the expected service. Due to a late arrival on the first day we asked for a dinner reservation and for the jacuzzi to be prepared once dinner was over.
When we arrived at the zafira restaurant there was no table for us and we were asked to go somewhere else since they had a big group coming and no time for us. When we insisted on the table we were allowed to stay but afterwards only barely seen to and served only as an afterthought. The food was okay (slightly undercooked) but nothing special. Nothing I could recommend.
Back in the room we arrived to a jacuzzi not even half filled which might have been because there was barely any water coming out of the tap....
Overall... nothing to recommend especially for the price. Location is great though.
Update on the full stay:
The review continues and where it improved in the restaurant department unfortunately it missed on quite a few other points
1. breakfast was Max 3 stars with all the basics you would expect from a continental breakfast but nothing beyond an omelette and cannoli (the only regional thing) that could possibly make it 5star. It was served with an attitude but the when I ordered cannoli, strawberries and freshly pressed orange juice, latte macchiato... it looked beautiful (although the juice was in the tiniest glass I had ever seen). Asking for a refill I got half a glass of latte macchiato and an orange juice but for the rest of the hour no waiter would come near us anymore and I left with 1,5 coffee, some cannoli, a bit of juice and strawberries in my belly. Definitely not enough for the day.
2. After sightseeing we returned at 3 pm to the suite. No cleaning yet. When the cleaning lady eventually came at 5 pm she did some things but definitely didn’t clean. On the morning of our check out day we still had the old glasses and Prosecco bottle from the first night standing on the table in the hallway. The bedroom was full of sand we brought in on the first evening and some other dirt we encountered when moving furniture out of the way... that had clearly not been moved for a while.
3. Our Terrasse had not seen a proper cleaning in quite some time with the furniture having seen better days.
In a nutshell, not worth the money. Some issues with overall management and people motivation issues is my guess why this hotel is so much lacking in guest service.
I recently became an NH Collection member and was excited to stay at the Taormina location. The hotels itself was in a great location with some fantastic views of the town. The reason I give it 3 stars is because the staff wasn't overly friendly and the amenities were slacking as well for a 5 Star Hotel. I was very disappointed and I'm not sure I would try another NH Collection Hotel.
Let's start with the good things: the reception staff is great, very attentive and polite. The hotel is in a perfect location. The rooms are clean and the hotel structure is very well thought. The bad things: rooms are noisy (because of the doors, that have poor noise insulation), breakfast is a shame: you wait half an hour for the waiter to get to your table and another half an hour to get your food, the coffee they serve is instant coffee, the bread is stale, the croissants too). The swimming pool is not cleaned regularly. For the room price they charge, I suggest you look for another hotel.
Thank you for the great experience! Even in the current situation, I had a lovely stay thanks to the friendly and helpful employees. I felt welcome and had a safe stay.
Great location, friendly and helpful staff, however, the building would need a renovation. The pool area was dirty, the bathroom not cleaned properly.
Address: Via Circonvallazione, 11, 98039 Taormina ME Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
10+
10+
10+