The Landing Tahoe Resort & Spa is a hipster hotel in South Lake Tahoe. This place has 710 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
We stayed here for our honeymoon. This location was really nice, close to everything. The staff at The Landing was very nice! From beginning to end, the greeting was great, the shuttle drivers were great. The room was clean - heated floors and toilet seat in the bathroom was really cool.
However, from the start we were bummed with our “forest view” choice - it was not a forest, it was just a view of the buildings next door.
We also had an issue with the noise caused by the people above us - loud stomping, you could hear every movement - in the middle of the night and at 6am it would wake us up. We called to report this issue twice during our week stay, and the third time we went to the front to report it again and we were told that they had called the people to give them verbal warnings and if it continued we could be moved - once we left the lobby we did not get a follow up or anything about the issue, so we were not able to move rooms. When you spend this kind of money for a vacation, it was a big disappointment to not feel comfortable and to be disturbed during the night and woken up at sunrise. So that put an immense damper on our week and we wish it would have been handled differently.
Location is amazing. Rooms are big. Lake view only available from a few rooms so don't count on that. Other rooms have partial lake view. Don't judge this hotel when you enter the lobby. There is no "lobby" as such.
This resort is a nice place with a great view of the beach. The room we stayed in on 01/22/21 was amazing. The shower and jacuzzi was great! Why three stars? The two gentlemen at the front desk can sure use some customer service/hospitality training. They did not seemed welcoming and didn't want to make eye contact with us. Very odd! They didn't offer to carry our luggage or take us to our room. From the other reviews on Yelp, looks like other guests had a better experience such as greeted with champagne and a luggage person carrying their luggage. My husband and I would of liked the same experience. Next time, we will book at another resort instead.
I would like to give this place 0 stars but I will give 2 for the quality of the room, it was nice. However, the service and hospitality of the staff was absolutely horrible. Upon arriving I was told I owed close to $300 when I informed the staff that I had already paid in full (over $700 for two nights), she looked some more and casually said “oh yes, I see that you have paid in full”. Okay no big deal, fast forward to the second night I check my bank account and I had indeed been charged the $300, plus the $90 in resort fees. I go back down to the front desk where a nice gentleman had informed me it was a mistake and it will be corrected in the morning. Okay, still irritated but understandable. Upon checkout, I make sure that the $300 is going to come off, the second lady handling this states that I do owe it (here we go again). I get it cleared up and she mentions it was a minor mistake on their end and hardly apologizes for this ($300 mistake?!?). I get this is a fancy “resort” however, a $300 mistake should not be taken so lightly and disregarded like it was $20. What if I was planning on using that $300 on my trip?!? The casual demeanor and unprofessionalism of this staff was beyond me. I highly recommend vetting your options in the area before spending $700 on two nights. I don’t know how this place continues to operate.
Great service and accommodations! My friends and I were greeted at the front desk with Champagne and guided to our room. View of Lake Tahoe from the room was beautiful and the hotel even had a viewing deck on the second floor. Great selection of wine in the hotel room, and sitting by the fire was a perfect way to end an evening!
Address: 4104 Lakeshore Blvd, South Lake Tahoe, CA 96150 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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