The Avalon Lodge is a hipster hotel in South Lake Tahoe. This place has 101 reviews and an average rating of 3.1 of 5.
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Reviews from visitors:
Loved the room. The people there gave us great suggestions on places to eat and where to go. They were so nice. I loved the shower and the fire place. Will definitely be going back on my next trip. Thank you!
They charged a $45 late check in fee that was not mentioned in my booking’s terms and conditions. The room also had a funky smell and had quite a bit of damage to the walls and tables.
The front desk person claimed that the $45 fee was mentioned in the “fine print” of the terms and conditions document as of October 2020. When I mentioned that the terms and conditions document on my reservation was dated 2018 and had no mention of the fee, he was very rude and threatened to cancel my non-refundable reservation forcing me to pay the fee.
There was no hot water in the morning so we had to take a cool shower. I could see millions of sparks when sliding my hand along the bed sheet. The receptionist charged us a late fee of $45 because we arrived at 10.15 pm without even telling us. The tv had only one channel working. Basically everything in that place was wrong (only the fireplace worked ok)
I WILL NEVER STAY HERE. Zero stars.
My husband and I booked a room for our 10 year anniversary after our trip to Greece had been canceled due to the COVID-19 pandemic. We booked an alternate getaway on June 19 for the weekend of June 25-28, well after businesses have the ability to reopen safely and assess their limitations. We received a confirmation 7 days before departure. Then 4 days before our departure, the hotel canceled our reservation. I tried to contact the hotel, but their phone has been disconnected and their website address has been sold. I literally could not get a hold of anyone at this hotel.
Unfortunately, we booked through hotels.com. There is nothing hotels.com would do for us except assign us a voucher to the same hotel at some indefinite time in the future. How am I supposed to visit a hotel that may never be open again!? The hotel canceled us, and they get to keep our money. Unacceptable.
If you were not ready to open, why are you advertising rates and allowing people to make reservations!? Why are you sending confirmations if you find you are still not ready to open?! And why are you entitled to keep my money after YOU canceled the reservation!?
The person who answered the phone answered "What the F#$& do you want?" Literally!! I am not making this up. I know customer service has gone down hill but this is an all time lifetime low.
Address: 4075 Manzanita Ave, South Lake Tahoe, CA 96150 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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