6ato Hotel is a hipster hotel in Vitosha District in Sofia. This place has 335 reviews and an average rating of 4.0 of 5. This is a rather good rating.
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Reviews from visitors:
Let's first be clear - this isn't a 4-star hotel. I've been to their spa before and compared to the real 4-star hotels, it's nothing to do with. However, this review is mostly for their restaurant. Going to a 4-star hotel restaurant comes with some expectations for the customer, and again doesn't correspond to the reality. Let's first start with the waiter who doesn't know restaurant etiquette but most disturbing was - he's arguing with the clients. We ordered a salad, which was taken out the envelope you can buy in every supermarket, chicken with sweet & sour sauce that was with old meat and a sauce with taste of nothing, it was pretty terrible. But I decided to return the pork ribs with terriyaki, because they just really smelled very bad, like a meat that's been cooked at least on the previous day. Returned it to the waiter, but he took my main dish, did not say anything and started avoiding me. Because my appetite was ruined, I did not want him to order another one, had to chase him when he says:
-The ribs are perfect, there is nothing wrong with them
-Oh, okay, but I'm very sensitive to old meat and I can sense the smell of meat that is not fresh.
-Yes, but you're not as sensitive as I am.
-Okay, how is that? When was the meat ordered, please?
-2 days ago and has been cooked 2 days ago, then frozen and now defrosted. Do you know it takes 8 hours to cook pork ribs?
-Yes, I do. However, this is why they smell bad - they've been cooked, then frozen, now defrosted.
-Yes, but they're perfect.
-Please, don't argue with me. I would not return if they're so perfect.
-The owners are downstairs, they've tried them. There is nothing wrong with the ribs and the owners can argue with whoever they want.
-Oh well, very good for them.
Enough said. Don't remember the last time we ate so terrible food served by people with the great confidence it's perfect. Of course, the stomach ills weren't late.
Very good restaurant and garden. There's a lot of place for kids to be able to play without any concerns. Plenty of parking spots. It's located at the one of the best places in Sofia. It has stunning views. If you take dinner in there you can spend some time with your beloved watching the amazing blinking lights of the Sofia city. Service is good and bartender is kind and polite. The meals are delicious and healthy.
Sincerely thank you for all.
The hotel provides an excellent service, it only lacks a little bit of maintenance.
I would like to express my deepest disappointment of the restaurant service staff of 6aTo hotel. Had my wedding there soon. It started when we were given a final price per email for the covers (menu, cork/alcohol fee, welcome drink, etc.) for all the guests which I agreed on and paid. A week or two before the wedding went to the place to confirm the details with the staff and to add some changes in the menu (due to some changes in the guest list). I was told that the welcome drink fee is NOT included in the price I had paid and had got per email by the manager of the place, although I was confirmed in written about it. So far, so good, didn't agree with it, but still paid it after some arguing.
The real issues began in the very day of the wedding. The welcome drink was set up for 14:30h , it was a very sunny and warm day. When the guests arrived at place, they found that not only all the welcome drinks were put on a metal (!) plate completely in the sun (resulting in the sparkling wine literally boiling, together with the glasses it was put in), but also all other drinks put in advance on the tables were hot. Cold ones were rejected by the staff upon request, as well as ice! 2 of the tables were put in the sun although I specially asked and was confirmed by the staff that all tables will be in the shadow!
That's not all! One of the tables, for an unknown reason, wasn't served with ANY drinks, even upon couple of times of requests to do so - neither alcohol, nor non-alcoholic drinks were served and were respectively rejected for, again, unknown reason.
The peak came when I wanted to talk to the waiters and ask what is the reason for this table not being served and I was yelled at by the main waiter Angel not to teach him how to do his job.
To contribute to the whole humiliation picture, the other waiter (whose name I didn't understand) asked me (the groom!) to clean some sh*t that has been done by one of my guests on the floor (something that I didn't even respond to)!
At the end of the event when I paid what was due the waiters insolently asked for a tip although their behaviour throughout the whole day/evening didn't even deserve paying what was due.
As a conclusion, my sincere recommendation would be to avoid that restaurant and its staff Angel + the second waiter
Unfortunately the staff is a shame. They have no desire to help the clients, they are inhospitable, incorrect in giving information and they lie. Dirty rooms, toilets and sinks. Otherwise the place is cozy and beautiful with small remarks regarding the functionality of the rooms. We were going to have a big event there, but we gave up because of the unprofessionalism of the staff.
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