Sofia Residence Boutique Hotel is a hipster hotel in Oborishte in Sofia. This place has 105 reviews and an average rating of 4.4 of 5. This is a very good rating.
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Reviews from visitors:
Clean and quiet. The spa area is perfect and reception is very helpful. Highly recommend.
Tasty food, good service
Very cozy and comfortable. The room was beautiful, spacious and very clean. The staff was very friendly. We had a great time in Sofia. Sadly we only stayed for one night. We defnitelly would stay there again for sure and I highly recommend this place. Sofia is a beautiful City to visit and the food is amazing.
The hotel is good, with a very good location. The staff is extremely helpful and willing to solve any problem. There is on-street parking on the street in front of the hotel, just remember that payment of the parking must be performed immediately to avoid problems. The hotel can help you with paying the parking if you are close enough.
I reccomend to avoid ground floor room due to noise and cold and also does not have a desk to work on.
I booked my hotel for a Business trip to Sofia on June 13, so about 4.5 months ago. I booked at Sofia Residence Boutique Hotel for two nights for the dates October 27-29. I received an email on the evening of October 25, less than 48 hours prior to my check in time from the hotel stating that they were overbooked and could not accommodate me. This in itself is outrageous because I doubt everyone booked their stay as early as I did and I think because I booked so long ago I should have been prioritized. Additionally, I find it hard to believe that the hotel only just found out that they are overbooked.
The manager offered me (mind you, in a tone that sounded as if she was doing me a great favor) to rebook me in another hotel if I wanted to. I did want that and I let them know to rebook me around the area in a similar hotel ASAP. I got a reply that they had booked me in Crystal Palace Boutique Hotel. You will understand that at this point I would not trust an email from Sofia Residence Hotel stating they'd simply done something so I asked them for a written confirmation. To this they responded that they could not send it tom me since it was night (I found this strange because I am able to book in the middle of the night and still get confirmation) and that they would send it "during the work day." I told them that I would wait only until 10:00 am in the morning of the next day and if they didn't send me anything by then I would be making my own arrangements so as not to end up homeless during my trip to Sofia.
By around 12:00 pm (Sofia time) the next afternoon I still had not received anything from the hotel so I emailed them and said it didn't matter anymore and booked my own stay. The hotel finally responded at around 2 pm (Sofia time) saying it is difficult to get confirmations and that they hoped I didn't hate them (very professional btw).
I am writing this because it is absolutely not okay to treat customers the way I was treated and other people should know that this hotel can be irresponsible and downright unethical!
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