Imparatul Romanilor Hotel is a hipster hotel in Sibiu Old Town in Sibiu. This place has 1468 reviews and an average rating of 4.1 of 5. This is a good rating.
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Reviews from visitors:
An old and elegant building in the historical Center of Sibiu.
A clean hotel, but also with lots of problems:
- the rooms are smaller than you see in the pictures
- no air conditioner in the rooms
- some bugs in the bathroom every night (coming from the sink)
- room service tax (40RON)
- old and rusty shower, spreading water allover the bathroom
- the minibar is kind of a joke (water, Coke and one beer)
- breakfast is also limited, due to pandemics
There are few positive things also:
+ the hotel is close to everything in the city
+ looks elegant
+ amenities în the bathroom
+ the roof of the restaurant opens in few seconds, pretty cool
Overall, it's not a 4* hotel, and the price for one room (400 RON) is too high for the services they offer.
Well at about 8 pm at my first day there, when I came back into my room, I found out the air conditioner was lacking an extract air tube and thus was blowing all the hot air back in the room again.
I told the receptionist about the problem and he gave me another room. in that room, there was a tube, but it was ending just inside the room, so practically again the same problem. I told him again, he sent a technician to my room and meanwhile checked all other free rooms (they all had the same problem), and the technician told me in a very unfriendly way, he doesn't see my problem, I could just put the tube behind the furniture and than just left the room before I could even answer.
The receptionist then apologised for him and told me, tomorrow I could meet with a hotel manager so we could find a solution. If they couldn't solve the issue, they would give me a refund (actually no use, my customer paid, but better than nothing) or give me a voucher for the restaurant/bar.
Meanwhile it was late at night and all restaurants were closed, so I had to have dinner at a kebab place that was not nice. Next day, a new receptionist told me, the manager would meet me at 11. So I came to the reception at 11 and he told me, the manager would be a little late, and would come to my room in 20 minutes. More than an hour later I came back to the reception, asking how long I would still have to wait, only to hear from a woman sitting next to the counter (don't know if she was the manager), that she is very sorry, but it is like this in every room and I should just open the window and put the end of the tube outside. And thats it.
So I spend hours of waiting only to hear this.
By the way, to put the tube outside, the window needs to be completly open, so the AC couldn't have much effect.
One star is for the night receptionist who really put as much effort as possible in finding a solution and obviously had a better technical understanding than the technician. Also the Hotel at all looked quite beautiful with all the old furniture and all that.
PS: I almost forgot, in the second room the holder of the shower head was broken, so I had to hold it in my hand while showering. So changing the room initially was actually even a downgrade.
Beautiful venue, clean, the staff is polite and helpful.
Surprisingly not great. The room was spacious but everything felt old. The entrance door of our room wouldn't open properly (it will get stuck closed and you'll have to push really hard to open). The cleaning lady came only once in 4 days we were there (and even then only pick up the trash) . She never made beds, never brought new toilet paper, never changed towels (even though we explicitly left it on the floor). I feel like giving it 3 stars is a bit too much for how poor the service was but the location is great (less than 100 m from the bruckenthal museum) and price-wise wasnt bad either. Definitely didn't feel like a 4 star hotel, though...
Starting from welcoming till the farewell, it was such an amazing, comfortable and satisfying journey.
All concerns and questions on our mind just wiped out with our very first steps. Their big smiles were recognizable even behind masks, controlled but sincere body languages gave us the confidence while walking to our tables. Sanitizers on tables, user friendly food and beverages menus were positively surprising gems for us.
Waiters are quite knowledgeable with the menu and easily answered our questions, i.e you must try their breakfast.
We are forever grateful to Raluca Negoescu and Ruben for making our short vacation memorable:)
Address: Strada Nicolae Bălcescu 4, Sibiu 550159 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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