casa bugambilia is a hipster hotel in Centro Historico in Santa Marta. This place has 148 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
Great hotel for a good price. Clean, spacious rooms, with mini kitchen.
Breakfast was good - not too small, not too big, with options to order additional from the menu for a reasonable price. Served on the terrace, by the pool.
Pool is small, but clean and great addition to the offer.
Recommended.
Love everything about this hotel except the breakfast. They only have continental and if you want anything else it has additional costs but minimal prices and most come with small kitchenette to prepare anything you like. The people who work here are amazing though and incredibly helpful. Feel completely safe and the location is awesome! Quite at night but close to the restaurant row. Love the bathrooms and the hot shower.
Value 4/5
Atmosphere 5/5
Service 5/5
Quality 5/5
19/20
We enjoyed our stay in Bugambilia.
- friendly staff
- clean spacious room (we booked deluxe)
- great location (quiet location with 3 min walking distance to nightlife)
- reasonable priced
Thank you Breiner & Alberto for our lovely stay
It seemed very fancy and nice hotel. But the true is totally opposite. I really am disappointed with you, casa bugambilia
First of all, kitchen stuff is so dirty and old that I can not cook. It looked like cleaned for a year. The smell was disgusting.
Second, laundry service was horrible. It does not clean at all. It does not dried at all. It was still wet and stinky. Even it doesn’t arrive on time so we need to wait for 1 hour.
The last one is employee’s attitude. Because laundry was late, we were in hurry. We did not have enough time to check our laundry. It was in Black plastic bag, even unfolded. So after I found the status of them, I made a phone call to complain it. According to the employee, he won’t do anything because we already checked out. I know It is not his fault. But when I asked laundry service, he was sure to say that it would arrive in my room, folded, before we checked out. But He didn’t even show any sorry for it.
If you choose to stay here, just make sure not to expect anything when you have some problem with the hotel. Moreover, if you have something to complain, then make sure to do it before you check out.
What a convenience work. After guests check out, they are not guests anymore.
not the best hotel in Santa Marta
just one person in the reception can speak English.
no hair dryer. no watter cooker.
air conditioner was fine.
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