Le Terrazze di san Giovanni is a hipster hotel in Esquilino in Rome. This place has 157 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
Comfortable and spacious room within walking distance of the Colosseum
GOOD:
- The area is calm, there are has plenty of restaurants nearby, and there are even some markets, laundries and other services within walking distance. You have the Manzoni subway station just 200 meters from the apartment, and the Colosseum a 20 min walk away.
- The room was very spacious, breakfast was quite complete and varied, and being served on the terrace was also very pleasant.
BAD:
- Although the room was spacious, the bathroom was quite small.
- We stayed in several apartments during our two-week stay in Italy, and all of them offered a way of checking-in late. Having to check-in before 7 PM, in the center of Rome, on a Friday, was quite stressful.
The owner of this hotel is dishonest and rude. The reason is
Two people stayed in this hotel for three days, and they traveled through Venice and Florence. In check in, the hotel owner asked me for a city tax of 51€. I thought it was too expensive, so I asked why, and the owner said that Rome was originally more expensive than other cities. So I paid first. I didn't understand the city tax, so I asked it in detail the day I checked out. The hotel owner had a city tax of 3.5€×2person×3days=21€ per person, and 30€ was charged for early check in (the hotel had a check time of 13:00~18:00, and we checked in at 12:00).
I certainly asked the reason for 51€ during check in. The owner just called the city tax. If we had explained that we had to pay 30€ because we checked in an hour earlier, we wouldn't have checked in (the hotel reservation site also has no explanation for early check in).
So when I asked her to return 30€, she threatened to call the police, saying she couldn't return it. So when I asked her to call the police instead, she took the keys from the room, shouted, "Get out," and threw all our bags out of the hotel.
The hotel owner lied to us, threatened to call the police, and acted rudely, throwing our bags away. And in the end, we didn't get 30€ back, and we didn't get any apologies. The owner of this hotel has to apologize to us. This is a memory of a journey that's much more valuable than 30€. And other guests should also know about dishonest, rude owner.
Personal very kind, very clean, good breakfast, excellent location, the Terrazze is exceptional to relax after a long day walking
This hotel/guesthouse is located ideally. Near the Metro and about 10-15 min walk to the Colosseum.
Unfortunately the cost you pay doesn't include the city tax which is charged on top.
Also, when we arrived they asked what time we wanted breakfast. I said is this included and they said yes. The next day after 2 breakfasts they say that we owe 20 Euro for breakfasts. I was not told the cost for this so they should have given for free, as we didn't ask for it. Not the best customer service.
Also, one day we came home around 1pm and the room had not been cleaned, but they left keys in the door...so anyone could get into our room and take the valuables!
There also isn't enough lighting in the room.
They would have got an excellent review if they had got more of the basics right.
BEWARE OF THIS PLACE, they took money from my card without authorization and when I called to ask for an explanation, they just hung up on me. WATCH OUT!
Address: Via Emanuele Filiberto, 150, 00185 Roma RM Opening Hours: Monday: 9:00 AM – 8:00 PMTuesday: 9:00 AM – 8:00 PMWednesday: 9:00 AM – 8:00 PMThursday: 9:00 AM – 8:00 PMFriday: 9:00 AM – 8:00 PMSaturday: 9:00 AM – 8:00 PMSunday: 9:00 AM – 8:00 PM Visit the website
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