The Tillary Hotel Brooklyn is a hipster hotel in Wall Street - Financial District in New York. This place has 1092 reviews and an average rating of 4.1 of 5. This is a good rating.
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Reviews from visitors:
We had a very good stay. There was an annoying mix up at check-in, and the front desk person could have been more proactive and tactful in her approach, BUT she apologized and surprised us with complimentary drinks at the bar. We also woke up 30 minutes before check out and they granted a late check out. So the hotel follows through on good guest service. Our room was clean and fully stocked. We had easy access to restaurants/delivery/Uber. The best aspect of the room decor is the bathroom. The hands down best part of our stay was the food at the bar. Very good.
I was very much looking forward to my stay this past weekend: Friday, 3/12/2021-Monday, 3/15/2021. I lived in NYC for 15 years and visit often for work and very much wanted to make this my mainstay.
When I checked in Friday afternoon, the woman at the front desk was nowhere to be found. After a few minutes, she came over asked if my bf and I were checking in. We said yes, and she then asked for my ID (not my name or the name on the reservation). We were placed on the 6th floor and she provided an overview of the amenities. Friday night, we realized that the lighting behind the headboard was short circuiting and that there was no 'do not disturb' sign, but since we were tired from traveling and just excited to be in NYC, I decided not to ask for another room. At end of our hallway was a beautiful terrace space, but since the hours are not regulated, I woke up to people yelling and running down the hallway at 2am.
Saturday evening when we returned, it strongly smelled like marijuana on our floor, and the room was not serviced at all. Again, I was tempted to ask for another room on a different floor, but it was late and I was very tired.
Sunday morning, housekeeping woke us up at 9am by knocking and then opening the door. Thankfully, we dead bolted the door the night before and initially were concerned about who could be entering the room since they did not announce themselves. We left about an hour later and saw housekeeping across the hall working on the other two rooms. We figured we would definitely come back to clean towels and sheets that evening. We were wrong. We returned late Sunday evening to the smell of marijuana again and the room was not serviced. At this point, I had no choice, but to alert the front desk. I called the front desk and spoke to Melissa (the manager) and told her the room was not serviced. Her response was that their policy was to only service the room every 5 days. I found this difficult to believe given the high-standard level of cleaning that is espoused on their website, however she assured me that I could find that information there. (Additionally, it states on the website that every other room is blocked due to safety and capacity measures. There were guests in both of the rooms directly across the hall from us, and more concerning, the door to the room next to us was missing it's lock and door knob) Then, I had to ask Melissa to send up clean sheets, towels, a 'do not disturb sign' and 2 bottles of water. She told me that they do not give out bottles of water and that there was a customer in front of her and that she would call me back. I asked her why housekeeping did not try to service the room a second time, and she said that she would have to speak to their supervisor and then hung up the phone. I called her back to prevent a misunderstanding since I was concerned that our interaction ended too abruptly. Instead of offering to buy us a drink while the room was serviced or offer to move us to another, clean room, she pointed out that there was someone else that she had to attend to and assured me that she would return my phone call.
After a few minutes, she called back and spoke to my bf and told him that she would send up the items requested and that they would be taking 25% off my stay. When the person arrived, they were not wearing a mask and there was not a 'do not disturb' sign or clean sheets. Thankfully, we received clean towels and two bottles of water.
I tried contacting the hotel about my experience, received no response or finalized bill and my credit card was charged. Very disappointed and will not be coming back or recommending this hotel.
This was the wife and I’s second time staying at this location for a weekend. Figured we’d give it another try after the first go round as we weren’t too sure what to make of the hotel. But this second go round made it clear. It’s the small things for us like no microwave to warm food up, no ice tray, buckets or even machines to be found. Staff walking around and walking past you as though you aren’t even there.The rooms (even the “suite”) was quite small even for a downtown hotel.
I figured being so close to major attractions like the Barclays center, the bridge, etc would mean the hotel would have more to offer. We probably won’t be coming back for a 3rd time especially after checking out and sitting down in the computer room/ breakfast area for a few minutes to figure out where we were going to eat and being told by a young staff member “you guys can’t be in here, you’re not allowed in here”. It came across as rude and my wife and I looked at each other kind of
confused but we didn’t argue or give any lip and grabbed our things and walked out. I did however glance back through the windows and see the same staff member and another person (a guest of the hotel I presume) in that same room having a discussing. So why couldn’t we be in there again? I would just be curious to know what the issue behind us being in the breakfast area was really about? Was it because we had checked out of the hotel and were no longer allowed to use the amenities of the hotel? Was it because of COVID regulations? If so then no one should be allowed in there, not to chat, not to eat breakfast (which was served earlier), and not to use the computers. Whatever the reason was you should probably explain that and make that clear to your guest because we were really confused. All in all the experience was lack luster but like I said it’s the small things that to me set you apart from the competition.
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Nice staff, comfortable big and stylish rooms, great amenities. Would definitely come back to the Tillary again!
It’s not what it use to be! I will never stay here again nor recommend clients here again until under New Management. Hotel cleanliness is subpar. Personally, I feel The Tillary ran much better when Vanessa was the general manager. You can tell the current GM Aliyah leaves it to her employees to run the facility. I use to have prominent and renowned clientele stay at The Tillary during major industry calendar events; prior to current management. However, after a random 4-night stay this past weekend I was thoroughly disappointed with the lack of professionalism and courtesy of the front desk representative, Melissa who was quite rude over the phone, but when confronted directly at the desk seemed to be an entirely different person. What led me to confront her was when I asked about service to my room for linens and she said, “what is it now?” There was an incident earlier in the morning that led me to send an email to Aliyah (GM) Sunday, which has yet to be answered. The gentleman at the front are courteous and seem to remain professional even with tending to a rush of customers in the morning and evening. However, they are the only ones on duty and therefore, aren’t always available at the desk because they also tend to room calls while on duty. However, the room I was given was not fully stocked with soap, a blanket, wash clothes, and the WiFi and television cut in and out for most of my stay. Honestly, I wish I could be refunded for the last two nights I had to deal with such rude and unprofessional service - from the room to the front desk. I would suggest upper management re-train Melissa and have her listen to her rude dialogue and tone over the phone specifically from February 7th, 2021; she definitely has a dual personality and staff/management may not be aware of how she behaves when unsupervised.
Address: 85 Flatbush Ave Ext, Brooklyn, NY 11201 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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