Gramercy Park Hotel is a hipster hotel in NoMad in New York. This place has 1147 reviews and an average rating of 4.4 of 5. This is a very good rating.
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Reviews from visitors:
Lovely historical hotel. I got a deluxe King bed room without a view for for nights. Great size for NYC, lovely furnishings.. But it's just old. The radiator was making noise the whole night. Nothing that kept me up, but something that can be very alarming happening every now and then. At least two of the nights I was Disturbed by knocks on the door by room service asking me if I needed anything.. Like making the bed ready for sleeping... Once even opening my door. This is quite outrageous. Once I was in the bathroom another time I was already in the bed. I gather it must have been motivated by the desire of tips. This has never happened in my 15 years of travel experience. Won't get this place next time. Won't recommend you unless you just want this for its names sake
This is a really fantastic hotel. It's really beautifully decorated with a really warm and cozy feel. The style is old school, with a lot of red velvet and dark wood, but it really works. Both in the lobby and in the bar there are two really beautiful fireplaces. The location is obviously also fantastic.
Beautiful and hip place. Went to a wedding reception on terrace and it was very posh. The staff was super and very friendly. The food and drink were excellent. I would love to come back and stay here one day.
From the first email to the last goodbye this was an experience to remember, can’t wait to visit again.
True to it’s unique location on Gramercy Park, the concept is thought of and felt throughout the entire hotel. Dim lighting, a rich and deep color pallet + fine details made me feel like I stepped back in time without giving up any of today’s modern amenities. The fusion of classic and contemporary is perfect.
Everyone from reception and concierge to housekeeping was extremely friendly and went out of their way to make my stay perfect. Even my search for a more equipped gym was addressed by granting me complimentary access to the nearest Equinox. Thanks for a super great stay, keep up the good work !
If I could leave no stars, I absolutely would. I've stayed at this New York landmark nearly a dozen times, loving their dark and dramatic rooms and the wonderful location adjacent to historic Gramercy Park, however my last stay was perhaps the most unacceptable hotel experience I've ever had.
It began at check-in, when our room was not ready for nearly an hour post the 3 PM check-in time... a detail that usually would not matter to me, however it completely set back our afternoon plans to celebrate an engagement with friends. The front desk staff said they would call when the room was available, and when I went in-person to ask if the room was at all ready, the staff seemed completely confused and muttered a casual "oh! Yes that one!" They offered an upgrade, which I gladly accepted, however in reality... I believe I was given the exact same room I booked.
While in the room, when I called down to ask for champagne flutes and ice, I was told that I would be charged for the glassware... one of the most ridiculous, and dare I say tacky, thing I've ever experienced at a hotel, particular one of this caliber.
The moment that really destroyed the reputation of the hotel for me occurred at check-out. A credit card had been left at the bar with a tab the previous afternoon, and when we asked if we could close said tab and receive the card back, we were told that that was not possible as no "bartenders were not available." The concierge, who truly looked like a confused intern, was baffled when we asked if she could look for the card, at the very least, before our Amtrak train. She followed up with an attitude, and proceeded to tell us that no card could be located. She offered to call if it was able to be found once the bar opened at 3 PM, and I was surprised and delighted to receive a call saying it was found and that it would be sent to my home address in the mail. Said letter just arrived, and it was completely empty. When I followed up with the hotel management, they apologized and informed me that in fact, no card was ever found. This concierge simply lied to me and, to add insult to injury, had the audacity to mail me an empty envelope. Management apologized, but offered no solution, credit, or any form of reimbursement.
This is simply beyond unacceptable. This hotel has truly gone down the hill to the point of being unrecognizable. Do not, and I cannot stress this enough, waste your money here. What you will get for it is a landmark that sadly, because of poor service and staff that cares more about their appearance then their degree of service, has completely lost its glory. You can find better service elsewhere, particularly for the money, so be wise and look around, avoiding this sad, sad place.
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