Porto Suites Natal Hotel is a hipster hotel in Natal. This place has 1520 reviews and an average rating of 3.8 of 5.
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Reviews from visitors:
The hotel is located right across the road from the beach, 20 seconds walk at the most. The room was quite large and was cleaned every day. The staff were polite and friendly. Breakfast was served at 7am each day, but if you were going to visit a tourist attraction early in the morning you could found them putting out food 6.40am. There were plenty of options to eat at breakfast time, it was better to arrive a little early to avoid the breakfast rush. There are a couple of observation decks, great for sitting out on at night and enjoying the cooling sea breeze. The hotel is located near artisanal fair, good to look for souvenirs, everyone was really friendly there. Overall the hotel was good and we had no problems at all.
Not so clean and everything is broken. I do not recommend it.
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To me, this 3 star hotel should have at least one more star removed. WiFi at this hotel is a joke, actually it's a shame really. The only spot where there is good connection is in the lobby and occasionally the connection is unstable and unusable. My room is not too far and it barely picks it up during the evening. I was on the third floor. What's funny is that the outside patio by the restaurant, which is about 60 ft or about 18 meters, is a WiFi dead zone. The "restaurant" which is about the same distance, has poor connection. There was one spot in my room where you could connect to the WiFi, which was the corner closest to the door. You literally had to stand facing the corner and only then could you get a poor connection, which wasn't even good enough to read emails but good enough to receive and send out messages. As I write this on Google docs, I have full connection to the router but an unstable connection so no WiFi again.
The room was comfortably furnished: the beds were comfortable and the air conditioner was pleasant. The TV was fine. There is a small fridge, however, the seal for the door was damaged and we couldn't close the door completely, leaving a small gap for warm air to go in. We tried to find the safe (before anyone mentions, we know it's still not a safe place to leave valuables) but found out that the front desk has safes for our rooms. The window facing the ocean had a noticeable leak at the top whenever we had rain and would splash onto the floor.
The bathroom was in a decent condition. The toilet, sink, and floor were clean. The shower had black mold in between the wall tiles. The drain seemed to have been partially clogged as the shower would slowly build up with water and spill over the little barrier and go all over the bathroom floor. We would have to put towels there to prevent a flood. The shower head was okay for me as the water at least came out. What also missing was some amenities, like a hair dryer, small shampoo bottle or a shower cap for women, as I am told it is important. The ventilation fan did not work and after taking a warm shower, it would get very hot and humid in the bathroom.
Comments from some other guests is that their TVs either don't work or are fuzzy, one woman's shower didn’t have any warm water, and no WiFi in their rooms.
Now what bothers me with the hotel and with the travel company is the time the hotel serves breakfast and what time the bus comes around to pick up people to do daily excursions. The hotel serves breakfast by 7:00 am and the bus usually comes around 07:10, sometimes it comes by 06:25. However, sometimes you can start eating by 06:30 if the food is being put out but its not a guarantee. The selection of items is decent, but in my experience, one of the least impressive breakfasts I had in Brazil.
We had the unfortunate experience of eating dinner at the restaurant in the hotel. To call it a restaurant is already giving it too much credit. We ordered fish and I got a chicken burger and a side of fries. When we got the food, my fries were in a small plate wrapped in plastic wrap. I thought that was a little strange, so I tried one. Yup like I thought, they were soggy and barely warm. To me, they just put some cold, pre-cooked fries on the plate and microwaved them. The chicken breast was relatively hard, kind of like improperly reheating cooked meat. The bacon on it was bone stiff and hard to take a bite without the whole toppings falling out. The fish was just as bad, if not worse. It came on a small plate with nothing else. The fish was rubbery, cold, and in the centre leaked water; signs that they just microwaved and served it. It should not be called a restaurant and now I'm not wondering why it's usually empty during the evening as the food is just deplorable.
Another thing is that there seems to be a fly problem in the lobby and restaurant. Whenever we sit down on the chairs or couches, flies would pester us. During breakfast, flies would be flying around the food at the serving tables.
Address: Av. Pres. Café Filho, 682 A - Praia dos Artistas, Natal - RN, 59010-000 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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