AC Hotel by Marriott Nashville Downtown is a hipster hotel in The Gulch in Nashville. This place has 304 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
Beautiful hotel. Excellent location and super clean. I love that the rooms don't have carpet. It doesn't matter how much you clean carpet, it's never as clean as a solid surface floor. It really makes a difference if you have allergies. Since the hotel is only a couple of years old, everything looks new. I also love the bathroom. There was a shower instead of a bath tub. Who wants to take a bath in a hotel??? I saw some bad reviews due to the hotel restaurant and the service during the bad storm. First of all, the hotel has no control over the weather. As far as the food in the restaurant, there are tons of good places to eat in the area so no worries if the food is not good at the hotel. We didn't try it but we've always had good food at Marriott hotels. My wife and I love to visit Nashville and are very familiar with the area and other hotels. This will definitely be a keeper!!!!
New decor, big airy room, good size bathroom. Nice gesture to have grab & go breakfast packs for people who wants them. Unfortunately, extremely weak coffee (which is very important to get right). If you are driving, valet parking can be frustrating as space is tight and wait can be long. Service was polite though.
After driving 8 plus hours to Nashville, my family was awakened at 4 AM by a terrible mixture of cigarette and weed smoke drifting into our room through the ventilation system (in the supposedly smoke-free hotel). They moved our room to a "pool view" room, except that the pool was only visible if you stood right at the window due to the concrete wall right in front of the window. After the second move, the room was acceptable. At checkout, I complained about the inconvenience, but the management refused to make it right. They said that they charged the smokers $250 for violating the policy, but what good does that do me? Disappointing. They said that it wasn't their fault that someone was smoking. Also, they said that the smoke can travel from room to room through the bathroom exhaust, which is disturbing in a global pandemic.
On the other hand, the bartender was awesome. He was serving up smoked Manhattans, which were excellent. Also, the location is good.
Overall, I would not recommend this hotel. Very disappointing customer service, and I will be contacting Marriott corporate.
This hotel has it’s pros and cons. We ran in to a lot of issues here. I stay in a lot of upscale hotels and do a lot of traveling throughout the year. Cleanliness is VERY important to me and so is location and security. We booked a Junior corner suite for the weekend with a balcony.
Pros:
•This hotel is very very nice on the inside. The rooms are comfy, it smells wonderful. It is not and does not look cheap by any means. Very impressive.
•The view of the city is wonderful.
•You are within great walking distance to downtown and PERFECT walking distance to Bridgestone arena.
•This hotel is very secure, you have to swipe your key card to operate the elevator even, it makes you feel very safe. And to even enter the hotel.
•The room is very spacious and the TVs are very large.
•The shower is very nice and has extremely hot water.
•His and hers sinks.
•The pool area is fabulous.
•Valet is fast and in my opinion, worth the money spent because it’s secure and they are polite. I’m not parking my vehicle in a random lot across the street for anyone to break in to, to save $15.
Now for the Cons:
•I did not realize while booking, nor does it mention that this hotel is 3 in one. The AC, Spring Hill suites and the residency inn. It’s confusing and the signs don’t offer much clarity and it’s a bit hard to realize it’s a hotel because it blends in with the surrounding buildings.
•We arrived at 4:04 while check in is at 4, and had to wait 2 hours to be checked in to my room that I booked a month before hand, the front desk said they would call us when it was ready and I had to actually approach them 2 hours later and they let me know it was ready. So how long did I sit and wait and waste my time?
Because of the two hour wait, we lost an entire activity that we had planned in that time frame because we were trying to beat a storm that was coming in and we did not plan to wait that long, which resulted in us having to extend our stay for another day just to do the activity. The staff did give us a discount on the two days originally booked, but not the 3rd, unsure of why.
•Some of the staff is polite, some are just flat out rude.
•I’ve been here 3 days and there was no room service, even though we requested it through the app and it said “all done” only to come back to the room being untouched, I had to go to the front desk and request them to come get our trash and towels and bring us wash cloths (which I requested 8 hours prior and even left a note in the app)
I told the lady at the front desk that I didn’t want to just throw my towels in the hall or my trash because that looks awful on the business, and if I saw that outside of a room I’d think I was staying in a low end, trashy hotel. She advised me to do it anyways. So, imagine doesn’t matter much.
•Paid almost $600 and don’t have a bathroom door, I notified staff and they offered to move me to another room BUT without a balcony, which was the whole reason I booked this room.
•Some of the staff could actually care less, they act so bothered that they are helping you when you come to them with an issue.
Overall, the hotel met all my LARGE needs.
It is safe, it is clean, it is secure, it is in a spectacular location.
My small needs however, were not met. I don’t believe that I should have to approach the front desk to be told my room is ready when they said they’d call me. I believe that I should have a bathroom door or that room shouldn’t even be advertised. I believe that when it says room service is “all done” it should have actually been done.
It might have been worth the money spent if the small things had been taken care of.
Great location and great views. The hotel is located in the heart of downtown, and can be noisy when tourists spill over from Broadway. I love the city noise and occasional music blasting from outside, so that didn't bother me at all. The room itself was modern, spacious, and inviting. I'd stay here again the next time I visit Nashville.
Address: 410 Rep. John Lewis Way S, Nashville, TN 37203 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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