SoYa Apartment Hotel is a hipster hotel in South Yarra in Melbourne. This place has 106 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
Such a great place to stay, quite a bit cheaper than the 4 and 5 star hotels in the area and the apartments are bigger and better equipped. The location is perfect. The beds are really comfy. Would definitely recommend.
Extremely poor customer service from Tom (not sure if he is the owner). We were unable to travel to Melbourne with family due to coronavirus border and quarantine restrictions and SoYa firstly refused to return any of my calls or respond to my emails and with our request to provide credit towards a future stay. I acknowledge that we had booked a non-refundable booking however upon speaking with SoYa initially we were informed that should border and quarantine restrictions come in they would provide credit towards future stay only to be completely shut off once we put in the request due to the not being able to travel.
Anyway mark of good customer service is not how owners or staff handle situations when the going is good but when it gets tough. I completely understand the plight of all businesses and staff in these times and they should equally understand that their customers are also going through the same challenging times.
Such an amazing set up, Richard and his brother are so incredibly accommodating, the best customer service I’ve experienced in a long time. Nothing is too much trouble. The decor in the rooms is fabulous, really feels great to stay there. The location is second to none, a hop skip and jump to the best of chapel at and south Yarra. Amenities provided within the apartments is impressive, treat yourself, I highly recommend!!
We are very sorry that our dogs damaged the property ( furniture, cord). But we never thought that walking away from that. We are regular and they have our credit card details.
They just could claim the damage ( we are happy to cover them) instead of guessing that we forgot to tell them or missed them deliberately upon check out. In fact that nobody at the reception most of the time we check out.
Great team of staff and excellent rooms with attention to detail, felt like a home away from home! Location is great and not noisy at all despite being so close to toorak road. Highly recommended!
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