Novotel Medellín El Tesoro (Ex Atton) is a hipster hotel in El Poblado in Medellín. This place has 600 reviews and an average rating of 4.7 of 5. This is a superb rating!
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Reviews from visitors:
The property itself is nice and modern, however, they got plenty of opportunities, especially on the customer service end.
Upon check in I was impressed they received us with a welcome kit for a our puppy, which contained a blanket and a bowl. The room we got was nice but it had an issue with the shower drain not working so the whole thing almost flooded while showering. They took a while to come take care of it. Then overnight we realized there was a leak on the bathroom ceiling, coming from the AC unit. The next morning we had to call again as the bathroom floor was flooded. They said they would send someone from maintenance at 9 am, the time they would come in to work. We had to call a third time at 9.40 am since no one had been to the room to address the issue. This time I demanded to have my room changed. They tried to move us to a smaller room, which I refused and were finally moved to a room of the same size. This room also had an issue with the shower drain and it created a problem for us since the shower stayed full of soapy water after use. To our surprise, we also found out that they only do room service every three days (“environment friendly”). My girlfriend called front desk to request a hair dryer, which never arrived. We decided to vacate the property early due to our dissatisfaction. Upon check out I asked if I could get another blanket for my dog since the one they gave me got soaked with the whole leak fiasco. A guy came out from front desk to tell me his manager said they only had enough for new upcoming reservations. Then while checking out they were supposed to refund my credit card for the unused days. The same guy who spoke to the manager told me that because we booked through Booking.com, we had to contact them for them to approve a refund. I refused since the hotel was the one to charge for my stay at check in, plus, when I checked in the lady told me that they would refund the card in the event we left earlier. They guy seemed confused so the other one closing the folio told me the credit would go back to my account in a few days. He asked me how my stay was, and I shared with him my dissatisfaction with the whole experience and how their property has NO 5 star standard and does not even come close to Marriott. He listened but did not say more than “ I am sorry”. He then went on to asked me if I had consumed food from the restaurant, saying we owed two waters. I told him we did not use the restaurant and even if we had ordered the two bottles of water, the least they could do to handle our aggravating experience would be to waive such charge and offer a free meal, voucher, discount, etc. But I just wanted to get out of there. Next time I am going back to the Marriott nearby, it is a bit pricier but you get what you pay for.
Outstanding good crew. Fast, professional, friendly and welcoming. Good location with direct access to mall. Rooms are modern, clean and have all you need or expect from a hotel it’s kind. View from rooms on city side are breathtaking. Food is very good and bar/pool on rooftop excellent! Accor Platinum members are honored and get all advantage of their status. Thanks manager on duty for some really helpful advise for nightlife. Outstanding good hotel.
Had a nice 2 nights stay at this hotel before the pandemic.
I love that the hotel is adjacent to the mall. Easy to find groceries from the supermarket downstairs. The room was spacious on both bedroom and bathroom. Gym was a bit small.
Views were spectacular at the rooftop. Sadly didnt jump in the pool since the weather was bit chilling.
If I had to point out why I'd given 4 stars just because there was a doorman guy asked something to me in spanish which I could not understand while I was rushing to catch the cab.
Gustavo was very helpful! Great breakfast and great view!
Address: Parque Comercial, Carrera 25 A #1A Sur 45, Medellín, Antioquia Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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