Hotel THe Koala Garden is a hipster hotel in Campo Internacional Maspalomas in Maspalomas. This place has 1242 reviews and an average rating of 4.1 of 5. This is a good rating.
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Reviews from visitors:
Highly recommended! Excellent place to relax refilling your energy. With a super kind and professional team taking care about you! Delicious and variations of good dishes! Simply super! Thank you!
Stayed in the apartments which were comfortable and spacious. Very well cleaned. Choice of pools allowed us to use the quiet one. Did 1 day all inclusive which was good value for money. Friendly and welcoming reception staff.
I have just spent 9 nights as the hotel Koala, and won’t be returning.
First night
The first night we arrived we were told the restaurant is closed at 9:15 however the snack back was open. We dropped the bags and went to investigate after travelling since lunch that day. We found nothing that was satisfactory to eat, there was an old Stew, rice and some veg. As a result we had to go out and find food off the complex.
Food
As the stay continued the selection of food and the quality of the snack bar And restaurant was way below standards of a 4* hotel. We found ourselves eating chips and bread!!! We had to ask for deserts to be filled up a number of times.
Few days into the trip we decided to go to the beach and we had to use the snack bar for food, there was overcooked burgers, a rock hard pizza with crispy tuna on top!!!
We tried the snack bar a number of times and one evening we found the heaters for the food were turned off!!!!
Staff
Rude and not very helpful, we asked for sauce one time in the restaurant to be told they are closing soon!
We decided to raise this with out rep who arrange a meeting with the hotel manager where we shared our views, he told us there was a lot of effort in the hotel when they launched last year and things have changed.....
After this the hotel manager and deputy have been great in the last day or so trying To make sure we’re happy, sadly the 4* experience is not there, which is a shame as the hotel was lovely!
Fantastic Hotel. Very accommodating. Nothing was a trouble. Well catered for. Lovely and clean. Friendly staff. Highly recommend. Great value for money.
Bar closes to early, should be 12.00. restaurant staff can't wait to get you out and drinks dispensers shut down before official time to close... So unnecessary.. restaurant staff don't seem to care and argue water turns off on a timer... Timers are set by people.... Why upset your guests???.. sort it out..... Only thing that is up to four star standard is the entertainment team who really try hard... All in all as a regular traveler to 4 and 5 star hotels this one is somewhat lacking and disappointing.
Address: Calle Geminis, 2, 35100 Maspalomas, Las Palmas Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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