Kumara Serenoa Hotel is a hipster hotel in Campo Internacional Maspalomas in Maspalomas. This place has 186 reviews and an average rating of 4.0 of 5. This is a rather good rating.
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Reviews from visitors:
Ok, this is our second week on Gran Canaria, and we moved hotels from the Lopesan Baobab. This is a complete change from the massive grandeur of the first hotel, but a very welcome change. For starters everything is only 30 seconds walk from your room, which are bungalow type buildings in a circular pattern around the central pool. The restaurant and bar are right next to the pool. Do not expect multi pools/bars or even a gym here. The rooms themselves are neat and compact, with one of the largest spaces given to the shower cubicle. The beds may be a little short for some at around 180cm in length.
For the first time, having stayed in many hotels I can only thank Lopesan for putting in the best light system I have ever seen. You can actually see what you want to do with the main lights on. Each room also had individual temperature controls.
All inclusive drinks and buffet were above average.
My only slight issues were with a very limited choice of English TV channels Also having come from the Baobab, where COVID was dealt with very strictly, the controls at Kumara were very slack, probably down to limited staff numbers.
Overall a great value hotel
In the beginning we had some miscommunications about, among other things, the all inclusive premium ... the receptionist resolved this quickly and well, thank you. The hotel has generally exceeded our expectations during this exceptional period. The suites were spacious and clean, the bed was a bit short by our standards. The restaurant was not that big, but very clean and well organized. Some dishes were not really warm, but had a nice taste. We certainly found our enthusiasm there. The only con were the prepackaged sandwiches and the absence of fresh bread due to covid-19. I think breakfast will be even better after corona.
The staff were very friendly and polite.
After reading many negative reviews we left scared, but this was a totally wrong idea.
There are still points for improvement; e.g. in communication (we only knew the last day that there was a transfer service to Maspalomas and Playa del Inglès, some services that are not operational), the terrace and the bar (everything is outdoors, what if it rains?), the spaces (now there was space everywhere, but we wonder if the hotel is fully operational, will there be enough space for everyone in the restaurant and at the bar?)
Now we definitely recommend the hotel value for money (we booked in promo) ... however, the hotel still needs a bit of work to be operational at full price. We are used to Corallium Dunamar (4 *) and this was not the same level yet. The hotel is also somewhat remote, so you always need a hotel transfer or a taxi. A own mini market, hairdresser, ... would certainly be a plus! We enjoyed AI Premium with a supplement, which we definitely recommend!
With the necessary improvements and a positive growing process, we definitely recommend this hotel. Greetings from Belgium!
Lovely complex, great to chill out here. Staff were great and food was excellent.
Nice hotel for all inclusive...
Nothing special. Very new, yes, but nothing special.
Address: Av. Touroperador Fritidsresor, 4, 35100 Maspalomas, Las Palmas Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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