Urban Hotel is a hipster hotel in Ljubljana City Centre in Ljubljana. This place has 377 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
I hate leaving negative reviews for any business, especially in the middle of the pandemic, but our experience with the Urban hotel was so terrible that I feel I have to share this information with others. We had booked a room for one night at the Urban hotel for the 17/18th of January (Sunday to Monday night). We had to travel to Ljubljana from Austria for an urgent family issue, and, being aware that Slovenia is under strict quarantine rules, and many hotels may be closed, we made sure to search for hotels that actually showed availability for our specific dates. The Urban hotel clearly appeared as open across many platforms, and most importantly, on their own website, showing room availability for our specific dates. We booked the room 4 days prior to our trip, and received a standard confirmation email within minutes of our booking. We didn’t receive any additional follow up from the hotel after that, so we obviously assumed everything was fine and proceeded to take the 5-hour drive from Vienna to Ljubljana on Sunday. We arrived to the hotel around 7pm on Sunday, January 17th. When I rang the hotel buzzer, a woman answered, and when I told her we were there to check in, she simply said ‘Oh, we are closed madam’. I proceeded to explain to her that we had made the reservation directly through their website, we had a confirmation email, and we hadn’t heard a single word from them for the previous 4 days about them being closed. Without a single word of apology, she simply repeated that they were closed because the government had been forcing hotels to close due to the lockdown. I then became completely panicked and asked her what we were supposed to do, in nearly -11 Celsius cold on a Sunday night, and she simply told me she didn’t know, and perhaps we could call the Slon hotel nearby and inquire with them. And then, while I was still talking and pleading with her for at least some information or help, she simply hung up on me. Yes, in hindsight I of course wish we had called the hotel and triple-checked with them in advance that they were in fact open, but I simply assumed that they wouldn’t show themselves as open and available across multiple platforms (including booking.com, expedia.com, and their own website), for those specific dates, and wouldn’t accept our reservation and send us a confirmation email with all the details, if they were in fact closed. Btw, as of the time of writing this review their website still provides zero info about them being closed, and they still appear available for booking, for today’s date for example, across all of these platforms.
In the end, we had to call many hotels, and only one appeared open in Ljubljana that evening – the Radisson Plaza. I am so grateful to that hotel and their caring and friendly staff for helping us out at a moment’s notice. I’m not sure what we would’ve done otherwise, but I strongly suspect we would’ve had to drive the 5 hours back to Vienna, as we didn’t particularly feel like sleeping in our car at -11 Celsius.
It has now been 4 days since, and we still haven’t heard a single word from the Urban hotel. I of course get it if hotels have to close due to the pandemic. And I also get it that the pandemic has made it very challenging for businesses. What I absolutely cannot understand is why a hotel would still advertise themselves as open, confirm a reservation, and not make a single effort to inform their future guests that they’re closed before the guests make a long and difficult trip to stay at the hotel. And I ESPECIALLY cannot understand how someone can be so incredibly rude, callous and cold as to simply say ‘we’re closed’, without a word of apology, and then simply hang up on people from whom they accepted a reservation, without spending even a minute to try to help them figure out the situation or offer any advice whatsoever.
So please steer clear of this hotel, it seems they won't lift a finger to help you if you end up in danger because of them.
Fantastic breakfast during covid restrictions — cooked to order & amazing service too! The room was bigger than expected and very clean. There was no conditioner though but plenty of everything else!
Super hotel location, comfy spacious rooms, and exceptional breakfast! They managed to deliver a really unexpected, wonderful breakfast even with COVID restrictions. So many options and large portions. Three different breads, fresh fruit, smoothies, pancakes, three different kinds of eggs, sausage and bacon. Parking was reimbursed, and the parking lot is a short 8 min walk away. Overall, great price-value and we would stay again.
I can really recommend this hotel. We stayed here for 3 nights and it was just perfect. The rooms are big , good shower , good breakfast and the staff was extremely friendly. The location is also perfect. They offer free parking. It’s a big public parking space 10 minutes walking from the hotel. You can pay the parking only with 5 and 10 euro notes and also coins. No credit or bank card. The hotel pays the parking bill back. Keep up the good work. Thx a lot staff !!!
The pros- Every staff member greeted you with a smile and a warm welcome. The rooms are exceptionally nice and modern, and the beds are very comfortable. You cannot ask for a better location as it is located next to a park which is pretty quiet off the main strip of vehicles. The breakfast was one of the best that we’ve had while we have been traveling over the last three months. Great water pressure and heat in the shower. They also provide you a Smart phone with 30 minutes of local calling and unlimited data for you to enjoy the city. It is also downloaded with multiple applications that help you navigate the city and the landmarks.
Cons-if I have to give one con it is just that the elevator is a tad small but completely works for what is needed for. It can fit two people with a couple bags. Again this was not anything bad for us but if I had to choose one thing this was it.
I will always stay at this hotel when visiting Ljubljana. Thanks for the great stay.
Address: Štefanova ulica 4, 1000 Ljubljana Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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