B&B Palazzo Massari Rooms is a hipster hotel in Old Town in Lecce. This place has 74 reviews and an average rating of 4.5 of 5. This is a great rating.
10+ images
Reviews from visitors:
Our stay at Palazzo Massari started ok. The host was very chatty (maybe too chatty sometimes), but she welcomed us warmly. Unfortunately, on the first day of our stay we accidentally broke a plywood bench which caused a chain reaction of problems. The host demanded 100 euro, which we thought was a little too much for fixing this piece of average quality furniture. She pointed out that we should’ve told her what happened right away, and that all conflicts can be resolved in conversation. At the same time she was shouting at us and demanding that we pay the 100 euro. Sadly, our last conversation was really unpleasant. I was really sorry that the bench broke but I also think shouting and emotional blackmail are not very professional solutions to resolve conflicts.
Our stay at Palazzo Massari would've been a really pleasant one apart from the fact that we've been scammed by the hostess into paying 100 euro for a piece of furniture that has already clearly been broken and unsafe to use. Noone got hurt luckily but we've been threatened into paying the next day. we also heard some personal threats when trying to explain to the hostess that 100 euro is a bit too much for a bench that collapsed when we sat on it (to be sure, we offered to contribute to repairing the piece). "we should've known" not to sit on it - the hostess said, adding - "you know you have no choice"... I'm really sorry that this happened, she seemed like a really nice person at first
Everything would’ve been ok with Palazzo Massari if it wasn’t for the owner with a great need to talk about herself. In the first second after our arrival she informed us that she was a psychologist. This was only the beginning. The next day, when my boyfriend and I went down to have breakfast (we were both with laptops as we wanted to do some work), she began to tell us about her entire life. She told us about the hardship of being single and having no children, about how she visits her parents every week and about how everyone in Lecce is cheating on each other... She told us about how in a nearby shop a woman behind the counter asked her if she wanted to sleep with her husband... It was a tiring encounter and all we wanted to do was to have breakfast in peace and work a little. I guess she was trying to be nice and talkative but it was a bit too much. Later me and my friends got into a discussion with her about a broken piece of furniture and she completely changed her tone. She was shouting, being offensive and rude. Palazzo Massari is not a suitable place for anyone who wishes to relax and not have to encounter an insistent and unstable host.
I have never experienced such horrible and aggressive host! She made my stay in Lecce into a nightmare – she was rude and offensive. When I got into a discussion with her she threatened me. The only reason I did not call the police was the fact that I was in south of Italy and I didn't really trust they would've helped me. I regret every minute I spent at this horrible person's B&B.
An excellent place to stay when you’re in the beautiful Lecce
Address: Viale O. Quarta, 18, 73100 Lecce LE Opening Hours: Monday: 9:00 AM – 8:00 PMTuesday: 9:00 AM – 8:00 PMWednesday: 9:00 AM – 8:00 PMThursday: 9:00 AM – 8:00 PMFriday: 9:00 AM – 8:00 PMSaturday: 9:00 AM – 8:00 PMSunday: 9:00 AM – 8:00 PM Visit the website
10+
10+
10+