Hotel Kyoto Kiyamachi is a hipster hotel in Gion in Kyoto. This place has 101 reviews and an average rating of 4.6 of 5. This is a great rating.
10+ images
Reviews from visitors:
I arrived at this hotel from Osaka early in the morning. Under no circumstances was I expecting to be able to check into the hotel early, but I thought I would ask. No! Check-in is at 3! Okay. I guess the hotel may have been busy the night before and there were no clean rooms available yet.
I went to an appointment at 9.30am and returned back to the hotel later towards lunchtime. I again enquired if I could pay extra to be able to get into my room earlier to get some sleep. No! Check-in is at 3.
I went and sat by the river for over an hour, waiting for this seemingly very important 3pm check-in time. After almost falling asleep I decided I would go wait in the hotel lobby until 3pm arrived.
I sat on the chairs in front of the check-in desk where the staff could clearly see I was waiting. Exhausted, I sat there waiting patiently for 3pm.
At 2.20pm (approximately) a male and female customer walk out of the lift towards the staff. They immediately greet them and quickly arrange their room keys and provide them with all the information they needed.
At this point, I became extremely frustrated. Why was I required to wait until 3pm, but other customers could check in whenever they want!??!?
I am DISGUSTED AND APPALLED by the way the staff handled my reservation. Am I not important enough to receive the same service as a male and female customer who walk in and are IMMEDIATELY checked in? Is my yen not the same colour?
I will never stay at this hotel or any others owned by the brand in the future.
(Reply to managers comment)
As you can see, the hotel could not even be bothered to read or understand my complaint. This is by far the worst hotel for service that I have experienced in my life. If you enjoy paying top dollar for zero service, then this is the place for you. What a joke.)
Fantastic hotel. Classy design and decor, room was more than ample for what we needed and expected in Japan, and centrally located for where we wanted to be (central districts like Nishiki market were one way, Gion the other way, for example).
With a few more amenities offered, this would be a 4-star hotel.
This was the most lovely hotel we stayed in during our travel in Japan. Cozy ambience, imaculately clean, and spacious room for a couple. I love the small details they provided; i.e beautifully wrapped coffee and matcha packs, two crispy matcha waffles provided everyday, vintage style teapot and cups set served on a tray. The hotel is located in a quiet area with easy walking access/city bus access to downtown Kyoto. Hotel staffs are friendly, polite, and helpful. They had an english newspaper delivered daily to our room. There's a vending machine and 24 hours coin laundry and dryer machines provided in 2nd floor. Highly recommended. I'd stay in this hotel when I have the chance to visit Kyoto again. I wish they could provide fluffier pillows though.
Staff 100% helpful and lovely. Very friendly as well.
The help to store your luggage if needed incase you wanted to go around and explore or go along with your daily plan. This is off course if the room is not ready yet or check in is later.
Room was classy, very clean, amazing facilities. And very close to Gion area (which is one of the main areas to visit if you come to Kyoto.)
Beds are very comfy and downstairs there are vending machines and a 24hr convenience store (Daily Yamazaki) in case if anything missing.
I have no complaints and thoroughly enjoyed it
Spent 4 nights at this hotel, it’s located a little further from the shopping area so lots of walking but it’s in a quiet area. Bed is comfortable, hotel is new, good quality amenities.
Address: 〒600-8027 Kyoto, Shimogyo Ward, 西 難波町403-1 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
10+
10+
10+