Grey Hotel Kopaonik is a hipster hotel in Kopaonik. This place has 329 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
This the best fine dinning on Kopaonik and a service to match.
Good food and wine parings and a decent cocktail selection.
Breakfast, lunch or dinner you will not be disappointed.
Fantastic hotel to stay at wonderful service close to ski resort
We stayed at the Gray Hotel as a family (husband, me and our two sons) in the period from December 28, 2020 to January 6, 2021.
We chose the hotel because of its location and high rating.
What we experienced during our stay at the hotel I shared with all my friends. Because we couldn't believe that we could experience something like that in hotel of this star category.
The first thing that greeted us was the dirty sheets on the extra bed-sofa for children. We thought it was just a misunderstanding. It happens. But in the meantime, in the next few days we found items from previous guests in the room: pacifier lid, lipstick, socks ... The maids did not maintain hygiene and cleanliness in the room. For vacuuming, airing, replenishing hygiene products, I had to mention every time. Bed linen was not changed, so on the fifth day I asked the reception how often they change the bed linen, the answer was 3 days. I asked them to change it, at the end of the day they didn't. Because the receptionist received the information that the bed linen was changed in the morning, which was not true. So they changed it only on the sixth day of our stay. Given the amount of embarrassing situations, I will only briefly list a few things:
* We found a cockroach in fritter
* We found part of the Teflon coating from the pan in the pancake
* Extremely long wait for any order in the restaurant. Especially during breakfast
* The difference in the quality of food during breakfast and dinner - probably due to the inexperienced chef who works during breakfast
* Non-maintenance of parking in front of the hotel: do not clean cars and access them. They don't know exactly where the guest vehicle is in the garage or on the open parking lot, so they once they was searching our car for ten minutes in the garage, while it was standing in front of the hotel.
* Water problems: water ran out for a short time. And it was never hot enough, when set to hot it would be lukewarm.
* For the babysitting service, which they listed as something they offer, they could not tell us the price and details related to the person performing the task for three days ("we call some of 2-3 girls"), which did not inspire us with any confidence, so we gave up the same
* Although the book-regulation of the hotel says that pets are allowed in some cases, we were not allowed to bring our small dog, which weighs only 1,200 kg (York Terrier) and which had all the necessary documentation and equipment.
* There is no drying room for wet snow ski equipment, nor have they bothered to help us with that.
Immaculate, unprofessional, forgetful. When I talked about our experience, it turned out that there were other people who had a similar, extremely negative experience.
I would love to compliment the SPA workers at the hotel and couple of waiters from the restaurant as they were the only bright spot in this experience. Kind, professional.
I am very sad that my husband lost his necklace with a medallion in a hotel that has, above all, intangible value to him. I must point out that the reception was not interested in helping to find the same. They answered my phone call briefly saying they hadn’t found it. They never even answered the e-mail I sent a few days later.
I would like my experience that I have shared publicly to influence the hotel management to solve the problem of non-professional staff and to try to raise the service to a level that is adequate for a hotel of this category.
You can't get any closer to the ski piste while sitting in very cosy ambient and enjoying traditional Serbian food.
Located directly next to the slopes and nearby chairlifts starting point. Kind and helpful staff in Ski rental store as well as in Coffee Shop on the ground floor. 3 stars only due to limited toilet capacity on the ground floor coffee shop and restaurant.
Address: Kopaonik bb Копаоник, 36354 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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