Hotel Cassendra is a hipster hotel in City Centre in Kandy. This place has 35 reviews and an average rating of 4.3 of 5. This is a very good rating.
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Reviews from visitors:
Great staff, nice view, nice room, only one issue - not working spa
Kandy has a lot of options for stay for all kinds of travellers from budget to luxury.
This hotel provides all facilities of luxury in a limited budget.
Situated on a hilltop, they hotel has a steep slope to reach.
Kandy market and restos,cafes are approx 1.5 km away down the hill, so a quick tuk tuk ride of around 100lkr helps you reach city centre in 5mins.
Very well maintained rooms and decent and helpful staff.
Best hotel in SL during our 15 days across the country!
Beautiful view from hotel, good food. Service was slow.
I had made a room reservation on 22nd december for a stay between 26th till 28th december. However as a human error submitted a request for cancellation on 23rd(within 24 hours of booking) instead of cutoff date of 22nd. However since then there has been absolutely no response.
Tried reaching the hotel over a call. On listening to the concern the operator disconnected the call and continued disconnecting the calls.
I am surprised and wonder if this is how we treat our guests for cancellation or do we treat them the same way if the booking is confirmed and the guests choose to stay with you guys.
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