Sofitel Hamburg Alter Wall is a hipster hotel in Hamburg Neustadt in Hamburg. This place has 1492 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
This was a nice hotel. Location is just perfect! Right in the center of Hamburg, close to the main shopping street, lots of places around in walking distance. You can get there easily by car, public transport and of course taxi. From here you'll be able to do almost anything by foot in the center. Especially if you don't shy away from walking a bit. Would stay again!
Due to Covid we had to reschedule our stay. The hotel staff was not helpful at all. First they did not response our enquiry and when they responded they denied our prolongation request. They were open to reschedule our stay only after it turned out that the hotel will be closed due to Covid. We had to write several emails and beg for helping us. The staff was very unhelpful, recklesss to our problem and lazy (after 5pm the reservation department is closed). A few months after we managed to reschedule our stay, they notified us that they cancel our reservation and will refund the fully paid fee. This approach to clients is fully ununderstandable. We will never make reservations at Sofitel or at any Accor Hotels.
Fantastic hotel. Service and staff were superb throughout.
Nice staff, nice location, just in the center of everything. The breakfast is not big but the food was delicately prepared.
Great hotel, professional and kind service by the hotel staff. We came with a baby of 2 months old and they brought suitable accessories for him as well as baby shampoo. The location is perfect! Right in the middle of the luxurious shopping area.
Address: Alter Wall 40, 20457 Hamburg Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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