RUBY ROOM INN is a hipster hotel in West Town in Chicago. This place has 24 reviews and an average rating of 4.0 of 5. This is a rather good rating.
10+ images
Reviews from visitors:
I'm in love with the shop. The ladies are absolutely lovely,personable and helpful. They made my day special. The rooms are quaint but, I wasn't comfortable with the cleanliness. The share kitchen was very untidy. However, it was peaceful. And, I am thankful.
If you want a hassle-free stay, this hotel is the best to go. The room rates are very affordable and the staff is all hospitable and smiling. The foods they serve was very tasty at a very affordable price. The room is so spacious and was so clean. Their swimming pool also is perfect for relaxation. Thank you very much! Highly recommended!
Arrival and check-in was seamless. Greeted by helpful receptionist and she explained what to expect with the new re-opening rules and changes.
My boyfriend and I stayed here for a few days for a transitional period between living spaces during quarantine. It was an incredibly stressful time for us, and everyone we interacted with at Ruby Room eased a lot of that stress. Cat was lovely...she was so friendly and accommodating, so much so that she made us feel like we were her friends just staying in her guest bedroom. We also briefly interacted with Nina, who went above and beyond to help us when we ran into a small road bump. And we even had a chance to talk to John, one of the owners. It comes as no surprise that he is just as kind and accommodating as his staff...he clearly has a standard for employees he has hired, and it seems his choices is a reflection of his own character. Once this whole corona mess is over with, we are really looking forward to staying here again and taking advantage of their spa services.
We booked a room here for a stay in early July. Due to COVID restrictions and plane cancelations we had to cancel our reservation. A month later and the hotel still hasn't issued a refund and will not return our phone calls. Every time we call we're told the exact same thing; "The management isn't in and they will have to call you back". There are plenty of good hotels in this great city. Unfortunately, this isn't one of them.
Update: Moments after leaving a review on Yelp the owner of the hotel messaged back saying "We have issued over one hundred refunds as a result of covid-19." He also asked that we (the reservation was in my husbands name) contact him and left his information. Funny how a month goes by and no messages are returned but as soon as you leave a review... We canceled our reservation through the booking company on June 17th (weeks in advance) yet the owner says there is no record of it. Okay, maybe a glitch in the system? We understand things happen, however, both the booking company and my husband have left multiple messages at the hotel and the owner says there is no record of those either. Clearly he does not have the right systems in place to run a successful hotel. It's also possible he's not being entirely honest but that's just speculation. He did start the conversation by saying "I don't have your money. The booking company has your money". A statement that was proven to be false. The booking company confirmed they paid the owner (as business is done) and it is now the owners responsibility to refund our money as they no longer have it. The booking company also confirm calling the hotel on our behalf and leaving messages. Messages that were never returned. In the end he refused to give us a full, or even a two night refund. We booked for three. He did offer us a one night refund but ONLY if we promptly took the reviews down. We decided that rather than give in to a bully, it was worth that one nights fee to let people know how this hotel owner chooses to operate. The Ruby Room Inn books profits, not guests.
10+
10+
10+