Allure Chocolat is a hipster hotel in Getsemani in Cartagena de Indias. This place has 526 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
So far Allure Chocolat has been *AMAZING*!!
Its a very nice, very clean establishment. All employees that we have come in contact with are very nice.
Shout-out to Angie at the front desk for helping me download a food delivery app so I could order a pepperoni pizza.
The concierge is great too! Very friendly, though we have not had to use his services since we have a tour guide.
My group has not had any complaints. I recommend this place and would give it more stars if I could.
This is an excellent hotel. Would like to commend Kelly at the front desk and Alfonso who is very knowledgeable bell hop and concierge who recommended two excellent restaurants and was super nice. Also the bar staff at the pool were great and the breakfast crew. The one thing about this hotel i didn’t like was the other guests who were American and loud and annoying at times. So if you’re American and annoying and loud and reading this review don’t stay at this chill and relaxing boutique hotel because people like me don’t want you around.
But seriously, this is a terrific hotel in a great location near the convention center and walking distance from the walled city and also within walking distance of the very cool spots in Getsemani as well.
Incredibly disappointed. The worst customer service I have ever experienced. Our trip was cancelled due to COVID and they are giving no refunds whatsoever. They have held onto our money for over a year now for a trip we were forced to cancel due to a global pandemic. Very unprofessional and disappointing.
Upon arrival we were kindly greeted by the hotel valet Alfonso, check in process with reception was easy and quick.
The concierge Yesid also welcomed us promptly and offered any help we might need such as booking local activities, restaurants and else.
At first we got a Double Superior room (as per our reservation) which was nice and did the job, it had enough space for 2 friends on an 8 day vacation.
Later on, Reception approached us and stated that they were having some water issues (we never noticed) and that they’d upgrade us to a bigger room with no charge. This upgrade was magnifique!
Near the end of our stay there was a very long power outage in the city which didn’t affect anything ‘cause the power generator started right away.
Cleaning / COVID measures:
Rooms were always cleaned sharply, we saw and had complete trust on that. Sanitation stickers were placed on rooms after cleaning.
ALL Hotel staff was wearing masks around each other and other people at all times. Never caught them off guard in this, not once.
All guests were highly encouraged to wear mask protection at all times in common areas except during breakfast (it’s an open space) or during your time at the pool or terrace.
Both rooms we stayed in had clothes iron and table available in the closets as well as hairdryer and hair straightener. Multiple light controls for both bed sides.
Hotel Minibar was refilled daily.
There’s a tiny but nice gym with an elliptical machine and a treadmill as well as dumbbells.
Highlights:
- Small private Balcony with colorful street views including a key local plaza. (Will miss waking up to this!) Bathroom considerably nicer and bigger. Double the closet space (all this with the room upgrade). Comfy bed and big enough TV with Direct-TV if you care for those things on a beach city!
- Very nice enough breakfast.
- All of the staff was warm, very polite and helpful 100% of the time. Even made us feel like at home. They all deserve sincere congratulations.
- Wonderful pool on a terrace with ocean view and cocktail bar and fast & local food served on the terrace, with live Dj on weekends!
From the staff: our special thanks to all, specially: reception, the terrace and breakfast staff!! Keep up the good work.
Stay: March 7th to 15th 2021.
Our stay started a bit bumpy without AC broken and sink clogged. But they switched our room and our stay was great after that!
Address: Calle del Arsenal 24 # 8B-58, Provincia de Cartagena, Bolívar Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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