NIZUC Resort & Spa is a hipster hotel in Cancún. This place has 1759 reviews and an average rating of 4.7 of 5. This is a superb rating!
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Reviews from visitors:
My mother, sister, and I had a lovely girls weekend at this gorgeous resort. It was breathtakingly beautiful, spacious, and clean (they cleaned our room twice a day). The entire team (from the front desk staff, to our room butler Alejandro, to our driver, to everyone we happened to run into on the grounds) was so unfailingly kind, professional, and helpful. Great food and drinks as well, and an impeccable beach. I couldn't recommend the resort more highly to anyone looking for peace.
I have just returned from Cancun and can't wait to go back !!
The service was superb!they treat you like royalty and spoil you 24/7! Everyone was so accommodating!the cook allowed us in to get kosher food and the staff was super friendly!
I'm really grateful I chose this location!
We had loads of private time even if it was busy,as the location is tremendous and has enough place to roam for everyone without feeling bad about bumping into anyone...
The staff is your service in a whim for ANYTHING you want!
I can just say thank you and WOW!
keep up the great work!
Amazing place!
This is NOT a 5 star resort. The service is a ZERO. There are many staff members to greet you and dressed well but offer no ability to provide service.
We booked a 4 night, 5 day stay. 1) the first 48 hrs our room was not visited once by housecleaning, 2) the in room coffee was not refilled during our 5 day stay 3) our outdoor pool was freezing and 4) the morning newspaper I repeatedly requested was never provided.
It was a full time job calling front desk, asking hotel staff to provide the above basic services. I honestly felt like I was at work trying to manage a disorganized and ill equipped team.
Our room was dirty for the first 48 hrs. That is two days/nights in the middle of our stay without ANY room service. Image a 5 star hotel not having a clean/made bed, clean room, clean towels etc? It was just plain uncomfortable. I was to the point I wanted to wash my own towels. I mean a 5 star hotel with not even a cup of coffee in the morning and not just once but for the entire stay but the first day.
When you first get to the hotel they have a greeting session where they provide a juice and go over your stay. It’s actually quite nice, setting up expectations and services and one of the questions is if you would you like a newspaper delivered to your room. Why ask if you simply aren’t going to follow through with the promise?
We booked the room with a pool specifically as a treat for my child who loves to swim. When we first got there it was freezing cold. I’ve never heard my entire life the so many times the word “sorry”. They told us 2-3 times a day “so sorry we are working on the pool and it should be usable very soon”. The pool was ice cool up to the very minute we checked out.
I understand that facilities break or don’t function 100% all the time but in a five-star hotel there’s a different level of service at a minimum. They had so many options and opportunities to correct things and just completely failed. The hotel had very few guests during our stay. They simply could’ve moved us to another room that had proper house cleaning and services and functioning pool equipment.
This is without question NOT a 5-star hotel/resort as you failed to provide basic services.
I should also note that at the end of the stay I finally spoke to the head manager, Jaime Jaramillo, of the resort. After I explained our stay, he acknowledged he was aware of the pool situation yesterday and right on brand, he said “I am so SORRY. We will make sure the next time you book a stay with us your visit will be flawless and give you a one level room upgrade from whatever room category you book”. After hearing so many sorrys without any action, I simply smiled and said “thank you, your staff has been saying that for the last 5 days.” Quite frankly the service on the airplane was better. I finally had a bottle of water and a coffee.
Amazing hotel, very convenient from the airport to get to, has enough dinning and lounge options, love the golf cart access to the rooms and the pool scene is perfect way to spend a day. End the evening with dinner at Ramona followed drinks and cigars at Havana lounge. After 2 nights and 3 days you might find yourself repeating your routine.
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