The Inn at St Botolph is a hipster hotel in Back Bay in Boston. This place has 102 reviews and an average rating of 4.3 of 5. This is a very good rating.
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Reviews from visitors:
I had a very nice at this hotel during the COVID crisis. Considering that sanitation and cleanliness is always at the front of our minds these days, I found NO issue with the hotel going above and beyond to make sure that I was safe. I truly felt that I was in good hands the entire way through. When it comes to the actual room, I was nothing but please. The room was perfectly laid out, and it was honestly better than the bedroom at my house! The bathroom was very elegant, and the kitchen came fully stocked with plates and mugs. It is in a great location, right near Copley, Huntington, and Back Bay. I would definitely recommend this hotel to anyone who lies safety and convenience with a touch of royalty.
It feels like my favorite secret. The Inn is quiet, in a lovely and convenient part of town, the rooms are capacious, and the service is friendly. I highly recommend it.
Do not book with this hotel! They say they have a cancelation policy of full refund if canceled 30 days before the stay. I canceled 45 days before and they will not reimburse my money. They keep coming up with excuses as to why my money has not been refunded (changing credit card services, the mail, etc). I have spoken to the manager, Laura 5 times and sent an email and nothing has been refunded. They have poor customer service and should not be trusted. Do yourself a favor and book another hotel!
Beautiful rooms in beautiful old buildings in a beautiful old neighbourhood! Although we very much enjoyed the facilities, what really stood out to us was the level of service shown to us. We arrived in Boston early in the morning and arrived at the inn expecting only to drop off our bags and be forced to kill time until we'd be allowed to check in several hours later. Well, not only were we allowed to check in extremely early (this may not sound like a big deal but it is an incredibly rare treat I've been offered only a handful of times in my many years of travelling) but we were also treated to coffee and a very satisfying breakfast for which we had not paid. Extremely appreciated. The kind staff also lent us an umbrella when we were underprepared heading out the next day and were very forgiving and understanding when, embarrassingly I accidentally left it at Fenway Park! A fantastic experience, very highly recommended.
EDITED: once I called around a bit, the staff I reached were deeply apologetic and extremely helpful. We were able to reschedule for our next available weekend, and at the same price. Room is lovely, and easily accessible.
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No idea about the accommodations because I'm having an absolutely awful time dealing with the reservations/customer service end of things. For background, I'm trying to book a one night "staycation" to treat my girlfriend. We have a gift certificate to Columbus Hospitality Group, which owns St. Botolph, so I called the number on their site yesterday to see how I'd go about using it.
First off, multiple calls went to voicemail—NOT the voicemail of the Inn at St. Botolph front desk, but of "Laura Parquette, General Manager of Winthrop Beach Inn & Suites". Uh...what?
Eventually, around call #4, someone answers (claiming, IIRC, to be Jessica, who IS listed as the Hotel's manager)
She explains that they'll need a card on file but no charges happen until the end of the stay, so I can present the gift certificate when it's time to pay. I ask if I can make a reservation with her. She's not at a desk.
Great, so I go back online. I book for the next night (tonight, Aug 8). I get a very troubling email.
First off, it says in bold: "*We will be sending a second email 1 week before your arrival date that includes your suite details and keycodes. As we have no traditional front desk and use a keyless entry system, please contact us if you do not receive these details.*"
I get a little worried, because an email sent "1 week before our arrival date" would have to have been sent 6 days before I booked it. It also says "Reservations require full payment by credit card at time of booking", which is contradictory to what I was told on the phone, and the bit about the lack of a front desk makes it sound like I'd have a hard time presenting a gift certificate. The email goes on to say: "final confirmation with room access key codes are emailed 2 days prior to arrival date. Please call if key codes have not been received."
I call the number again; no answer. It goes back to the voicemail of Laura Parquette.
I called again this morning, several times, leaving a message expressing my concerns. No response.
It's now more than an hour past check-in time on the date of our reservation, and no email has shown up with details on our suite or access codes. No charge on the credit card yet, thankfully, but this whole experience has been plagued by less professionalism than any AirBnB I've ever stayed at. If they try to charge my card, I will be calling VISA. There also seems to be no way to get in contact with Columbus Hospitality Group from their website; they have no contact email or phone number. However, their Facebook page lists the number of their sales & marketing person, so I'll try them next and may update the review.
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