The Charlesmark Boutique Hotel is a hipster hotel in Back Bay in Boston. This place has 267 reviews and an average rating of 4.2 of 5. This is a good rating.
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Reviews from visitors:
The room we got was below ground. Pretty small.
The heat wasn't great and it was a cold night. Set the thermostat to 90 and we were still cold from the draft coming from the window.
The breakfast was also pretty disappointing. Just some bagels with cream cheese.
It is in an EXCELLENT location though. Very walkable to Prudential, Copley, and even Boston common.
First, the customer service was lovely and everyone was very helpful and pleasant. The room was clean and neat and everything was very nicely decorated.
Now, the parking. During our visit at the end of February 2020 the highs were in the mid 30s and lows in the lower 20s. The parking garage with which they've contracted is 6 blocks from the hotel, even though there are 2 others within a block. Add that I have an arthritic hip and lower back degeneration (though only 53 at the time) and this was far from ideal. We could have parked at one of those other, nearer locations but didn't realize that until we were already in the recommended location. Only once I had walked the 6 blocks in 20 degree weather plus wind chill back to the hotel and specifically asked about other parking arrangements did we realize. If not for the weather and my pain this probably wouldn't have been as much of an issue.
Additionally, the window in our room is a single pane of glass so you could literally feel the cold flowing from it and the person closest to the window had a constant chill on that side. Again, if not for the cold weather this wouldn't have been an issue, but winter in Boston you expect to be fairly chilly most of the time. We thought heating savings alone would have motivated better insulated windows in the rooms that have them.
Finally, it was the firmest mattress I can ever recall. It was so firm I woke up from my hip aching (no matter on which I tried to lay). That was a first for me. I should say my friend, with whom I shared the bed, thought the firmness might have been good for his back. His younger brother was thrilled with the fold out couch/bed, though he didn't enjoy how cold it was that close to the floor and slept wearing multiple layers plus the blanket.
Obviously these are somewhat specific issues to my condition, but not entirely. The rest of my party was fairly unhappy about these issues and have none of my problems.
The father and son duo behind the bar were outstanding. Charm, attentiveness, perfection. I have never had a better experience at hotel or bar combined. Recommend 10/10!
The location was great, right in the Back Bay area. The receptionist was very nice and welcoming. Surprisingly we had an actual key for the room... I must admit that I have never seen A hotel room with a physical key in my generation. A long snake style corridor lead to the very tiny room. The lighting was very poor, I struggled doing my makeup. It was a full size squeaky bed making noise with every movement... and the worse of the worse, there wasn't any blackout curtains, the blinds wasn't enough to block the sunlight around 7 am. I only give 1 star because the staff is very friendly and readily to help.
Very nice spot, stayed on New Years. Cat the bartender makes a great drink and better conversation. Little gem of a hotel.
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