hotel boutique casona de usaquen is a hipster hotel in Usaquen in Bogotá. This place has 215 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
This place is a true gem and the perfect word to describe it is: quaint. Service is phenomenal, Breakfast is on point, the rooms are spacious and very cozy.
Location us stupendous. This will now be my Homebase every time I come back to Bogotá.
Hi, this was one of the worst nights in a hotel : noise from 4am to 7am, poor service, lack of empathy, rooms attributed were wrong and bad. I checked-out a day earlier to change hotel. I won’t come back.
CHECK-IN
Upon arriving for check-in, we informed that we had previously asked at reservation time for quiet rooms (not next to reception and restaurant, accordingly to previous reviews due to noise issues). Receptionist informed that there were no other rooms available than these ones next to the Front Desk & Restaurant and that he could not give us other rooms as we requested. We asked to cancel the bookings as they were not able to deliver the service we asked for : he replied that our bookings were non-refundable and proceeded to debit our credit cards. It is a shame.
ROOM
We booked 3 rooms, which were all in inappropriately attributed on ground floor, 2-3 meters next to the reception and restaurant. Our main issue was the noise that would come from these as there is no isolation from the entrance room door. I woke up at 4am and was unable to get back to sleep. You can hear :
- the night receptionist watching videos on his phone/laptop with speakers on
- phone calls at the reception
- the entrance door bell (as entrance door is locked, people keep on ringing until receptionist opens the door : which lasted for 20 minutes around 5 am)
- guests on the 1st floor packing their luggage
- guests making early check-out and waiting in the corridor 3 meters away from your room, waiting for their transportation
- other guests flushing the WC
- the fireplace which burns all night long but fails to heat the room quietly
The room door had grids and no isolation for heat nor noise coming from the reception 2-3 meters away. Windows have a view on a wall and doesn’t close (see picture), which make the room cold.
SERVICE
While waiting to check-in, the gardener was watering the plants on the 1st floor terrace from the ground floor : he eventually managed to water the plants and some unlucky guests that were on the terrace that he did not see from below. They were soaked and weren’t too happy about this.
Overall, rarely have I seen such lack of understanding from a hotel. I perfectly understand that rooms are given upon availability, but when :
1. Guests inform the hotel in advance
2. Also informed at check-in for a eventual upcoming issue, which ends up happening
3. That nothing is done to improve the situation or compensate it with no cancellation fees for example. This is a pity.
I will not come back and will not recommend this hotel. Who would be okay to pay for a hotel if you weren’t able to sleep there ?
The place is great! In particular, the staff is awesome and David, the manager, is an excellent guy. The location is fantastic, and there is a very nice restaurant inside the property. The only bad thing for me is that the rooms can get cold, the rooms have a heat system but some rooms can be too big for this system to be effective. The good thing is that the bed and the blankets provided are very good. I will get come back to this place whenever I go to Bogota and I need to stay around the Usaquén area. Good job Casona de Usaquén.
Very good location.
Great location, lots of great restaurants and a very safe area. Room was simple, beds were comfortable, fireplace was great on a chilly night. Wonderful staff who were so helpful with our poor Spanish and allowed us to leave our bags after check out. Breakfast in the room was simple but a lovely touch. Would stay here again.
We had a room close to reception so wasn't super quiet, but didn't really bother us.
Address: Cl. 117 #6-27, Usaquén, Bogotá Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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