Banyan Tree Bangkok is a hipster hotel in Embassy District in Bangkok. This place has 4196 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
Great hotel. Every time we are in Bangkok we mostly stay there. Roof terrace with restaurant and bars, huge open swimming pool on the gym floor and central situation of the hotel makes your stay very comfortable. Good service, clean rooms, really nothing to complain about. Thank you for your hospitality!
A really good hotel but maybe could do with some modernisation here and there. My suite was large but the TV had a poor signal and I couldn’t get the bath to empty! The facilities are good and the club buffet breakfast has good variety. Happy hour is good too. The hotel is also situated further from the busier and more happening parts of town so that’s something else to consider. Great views from the (pricey) rooftop bar.
So disappointed
Banyan Tree Bangkok used to be on the top list of the hotels in Bangkok... not anymore!
We book the promotion room and all you can eat dinner at vertigo.
Room : the room and the hotel are in bad condition (furniture, the tap of the shower was broken, the button of a light was broken too). The bed was good at least
The bath soap was empty and the amenities look so cheap
We asked for ice cub. They bring us a ice container with 3 kg of cubs :-) ... see photo
The bedroom doesn’t have window!!! Only the living room has a window...
Dinner at vertigo : MY MAIN DISAPPOINTMENT! Some dishes were cold (Australian steak, french fries), the portions were ridiculously small (at least, you can order many time the same dish as it is “all you can eat” concept. The service was not good, not bad... just average !
Breakfast:
Good breakfast... if we were in a 3 star hotel
Tea pot ! See photo
Waffle totally chewy (photo)
Container to clean the tables on the middle of the restaurant! (Photo)
Definitely a bad guest experience!
I understand that during the crisis, the hotel must do some savings but many issues are due to miss management
Almost perfect except temperature of water in the swimming pool since it is a little bit cold.
Breakfast condition is awesome.
Room conditio is also great.
Very unprofessional to email me a confirmation of booking for the Saffron and I replied within hours to then only get an email back that my booking was cancelled because it has been taken by someone else with no apology or remorse to work it out.
I stayed at Banyan in Bali with great service but this time it is disappointing to be treated this way.
Re:
I was contacted by Laura, director at F&B and appreciate the effort to resolve the issue. Thank you for the effort.
Address: S Sathorn Rd, Khwaeng Thung Maha Mek, Sathon, Bangkok 10120 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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