AC Hotel by Marriott Atlanta Downtown is a hipster hotel in Downtown Atlanta in Atlanta. This place has 1100 reviews and an average rating of 4.3 of 5. This is a very good rating.
10+ images
Reviews from visitors:
The valet service was exceptional besides hearing of possible break ins. The front desk service was exceptional. The manager was so sweet and provided us with great customer service. We didn't know much about the area so she gave us some suggestions. The rooms were nice, beside two issues with our bathroom but it's nothing we couldn't overlook. The view was beautiful at night. The entire hotel looks exactly like the pictures online. This will definitely be our getaway spot for sure. Thanks for a great experience.
I liked my room. It was small but just enough for me. Staff was very nice. One big drawback for me was the window. There is only one very small window in the room. I was told all of the rooms were that way. I like sunlight so it was very dark for me. But the hotel was clean and modern.
We were not given safe and clean rooms on our stay. When we checked in there was a toilet plunger leaning on the wall outside our door. Extremely drunk guests yelling and falling in and out of rooms cursing. Inside the soaps were opened with wrappers on the floor. The sink was full and wouldn’t drain. Soaps in shower were empty and there were only two towels for 4 guests. There was no remote for tv and the thermostat was 76 degrees-AC completely broken. We told all of this to staff who said they would take care of it. Nothing happened in response the first night and we tried to suffer through. The second night the room was near 80 degrees. I have 3 daughters with me who were miserable-I asked them to take a cold shower so they could sleep and called down for towels (again having never gotten them the first time and were told the hotel was “out of towels”. We were told again someone would come look at the AC and remote and sink that didn’t drain. Nothing. Come 1am my youngest daughter is miserable crying. I went down the the desk in person this time. They sent up the security guard to “fix the ac” which of course makes no sense. The security walked into the room and said “whoa it is too hot on here”. He pressed on/off and said “yeah I’m just a security guard I don’t know but it’s broken”. Walked me downstairs. They moved us at almost 2am to another room with only 1 bed as they had no more doubles so I had to put three daughters in 1 bed and I slept on the floor. Miserable. I was given no refund. Nothing. In the morning we had to go back to our original room and pack and leave. I have stayed at so very many Marriott and am pretty laid back but I am ASTONISHED at this experience. We were neither given safety, cleanliness or a proper room and spent over $700 for two rooms. I have photos of all of this.
The staff was super amazing. They accommodated me and my husband each night we stayed. If I was uncertain about anything they made sure we was not left unsatisfied. I will most definitely recommend this Hotel to others. This will be our next stay again whenever I visit again. Josh and Garret was amazing. Their was plenty restaurants near and also not too far from Lenox Square.
Extremely Busy. Not enough help to accommodate. No baggage cart. Myself and my 11 yr old had to carry all our stuff up to the room after driving 8 + hours. The room wasn't restocked with cups etc between travelers...hoping that the sheets were changed!! Lastly my son, left his favorite blanket. Followed up later that same evening with lost and found. No answer could be provided at the time. Called back the next day and was told his blanket wasn't found The Best part of the horrific experience was the lovely woman behind the desk when we first arrived. She was extremely sweet and accommodating...even with all the chaos!! Give that woman a raise
Address: 101 Andrew Young International Blvd NW, Atlanta, GA 30303 Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
10+
10+
10+
10+